Strategic CSM for Nonprofits & Corporate

Bonterra; Springfield (IL); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Paid time off

Job summary

Bonterra is hiring a Customer Success Manager in the United States to drive long-term value for nonprofit and corporate customers through strategic adoption of our SaaS solutions.

You will own renewal forecasts, craft renewal plans, lead Adoption Meetings, and deliver business reviews to executives, while collaborating with Product, Sales, and Support to remove friction and expand the partnership.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or similar roles with a strategic component.

Responsibilities

• Own renewal forecasting and surface risk early to enable renewal savings.
• Lead renewal account plans covering goals, stakeholders, whitespace and risk.
• Lead Adoption Meetings to track usage and progress against success plans.
• Conduct Business Reviews and Executive Business Reviews tailored to audience.
• Document outcomes and connect product usage to customer goals for renewal value.
• Articulate quantified value to support budget, expansion, and retention.

Skills

Account management

Customer success

Forecasting renewal risk

Executive communication

Cross-functional collaboration

Strategic thinking

Tools

CRM tools

Job description

Bonterra is hiring a Customer Success Manager in the United States to drive long-term value for nonprofit and corporate customers through strategic adoption of our SaaS solutions.

You will own renewal forecasts, craft renewal plans, lead Adoption Meetings, and deliver business reviews to executives, while collaborating with Product, Sales, and Support to remove friction and expand the partnership.