Enterprise Strategic CSM — Real Estate Tech

Appfolio; Denver (CO); Hybrid; USD 114,000 - 143,000; Full time

Job summary

AppFolio is seeking a Strategic Customer Success Manager to own the success of a portfolio of our largest accounts, acting as trusted advisor to executives. You will collaborate with TAMs to translate business goals into technology-driven strategies on the RPM platform.

This role emphasizes renewal, adoption, and expansion, with a focus on measurable ROI and cross-functional collaboration across owners, VPs, and directors.

Qualifications

• 6-8 years in customer success or related role in Enterprise SaaS
• Proven ability to manage strategic accounts and influence senior stakeholders
• Proficiency with CS platforms (Vitally), CRM (Salesforce), and Google Suite

Responsibilities

• Protect and grow long-term revenue by positioning AppFolio as a strategic partner and demonstrating measurable ROI
• Educate customers on underused features and best practices that fit their business model
• Identify expansion opportunities and pass qualified leads to Sales and Growth teams
• Lead Business Reviews focused on ROI, value realized, and progress toward goals
• Partner with TAMs to design and implement solutions for client challenges

Skills

Leadership

Analytical rigor

Communication

Customer focus

Organization

Strategic thinking

Education

Bachelor's degree

Tools

Salesforce

Vitally

Google Suite

Job description

AppFolio is seeking a Strategic Customer Success Manager to own the success of a portfolio of our largest accounts, acting as trusted advisor to executives. You will collaborate with TAMs to translate business goals into technology-driven strategies on the RPM platform.

This role emphasizes renewal, adoption, and expansion, with a focus on measurable ROI and cross-functional collaboration across owners, VPs, and directors.