Strategic Cruise Logistics Account Manager

Horizon Air Freight; Miami (FL); On-site; USD 85,000 - 125,000; Full time

Job summary

Horizon Air Freight is seeking an Account Manager, Cruise Logistics to lead and nurture strategic cruise line relationships. You will coordinate end-to-end logistics across air, ocean, trucking, and multimodal services, acting as the primary liaison among customers, vendors, carriers, and internal teams to ensure on-time delivery and service excellence.

The role demands strong communication, commercial awareness, and a track record in cruise industry logistics, with the ability to manage complex

Qualifications

• 5–10 years in cruise logistics, freight forwarding, or supply chain.
• Strong understanding of international transportation and operations.
• Experience in customer-facing account management roles.
• Strong commercial awareness and pricing experience.
• Excellent communication, organization, and stakeholder management skills.
• Proficiency with Microsoft Office and transportation management systems.

Responsibilities

• Serve as the primary contact for assigned cruise line customers and vendors.
• Build and maintain long-term customer relationships through proactive communication and service excellence.
• Understand customer logistics requirements, operational needs, and service expectations.
• Conduct regular business reviews and identify opportunities for operational improvement.
• Provide account coverage and support to other Key Account Managers as required.
• Develop and maintain strong relationships with cruise industry suppliers and vendors.
• Coordinate logistics requirements between cruise lines and their vendor network.
• Facilitate communication between customers, vendors, carriers, and internal teams.
• Resolve operational issues impacting customer service and delivery performance.
• Ensure vendor shipments meet customer expectations and service standards.
• Design and coordinate transportation solutions across air, ocean, trucking, courier, and multimodal services.
• Act as the central liaison between customers, carriers, vendors, and operations teams.
• Monitor shipment progress and maintain visibility throughout the shipment lifecycle.
• Proactively communicate risks, delays, and exceptions to stakeholders.
• Support critical and time-sensitive logistics requirements for vessel operations.
• Prepare transportation quotations and pricing proposals.
• Develop competitive and cost-effective logistics solutions.
• Negotiate and coordinate rates with carriers and suppliers.
• Contribute to account profitability and revenue growth.
• Identify opportunities to expand services within existing accounts.
• Oversee shipment management within the Transportation Management System.
• Ensure shipment accuracy, regulatory compliance, and documentation integrity.
• Coordinate execution with operational teams and logistics partners.
• Support resolution of complex shipment issues and customer escalations.
• Monitor adherence to customer-specific requirements and SOPs.

Skills

Logistics management

Client-facing AM

Pricing experience

Stakeholder mgmt

Communication skills

MS Office

Transportation Management System

Tools

Transportation Management System

Microsoft Office

Job description

Horizon Air Freight is seeking an Account Manager, Cruise Logistics to lead and nurture strategic cruise line relationships. You will coordinate end-to-end logistics across air, ocean, trucking, and multimodal services, acting as the primary liaison among customers, vendors, carriers, and internal teams to ensure on-time delivery and service excellence.

The role demands strong communication, commercial awareness, and a track record in cruise industry logistics, with the ability to manage complex