Strategic Collections Specialist

Mulhaupts; Lafayette (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Mulhaupts is seeking a Collections Specialist to help maintain positive cash flow by pursuing overdue accounts and negotiating payment plans when needed.

You will contact customers by phone, email, and written correspondence, document interactions, and collaborate with sales and service teams to ensure accurate invoicing and timely collections. Strong communication, negotiation, and organizational skills are essential to minimize bad debt while upholding ethical standards and company policies.

Qualifications

• 2-year associate’s degree in accounting or related field
• At least 1 year of debt collection or general accounting experience required

Responsibilities

• Manage a portfolio of accounts receivable and ensure timely collection of balances.
• Engage customers via phone, email, and written correspondence to resolve discrepancies and overdue accounts.
• Establish payment plans aligning with customers' finances while following company policies and legal guidelines.
• Maintain detailed records of collections and payments in Excel or Business Central.
• Prepare reports on aging, status, and collection efforts for management review.
• Collaborate with internal teams to resolve billing disputes and ensure accurate invoicing.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Time management

Prioritization

Adaptability

Education

Associate degree in accounting

Tools

Excel

Business Central

Job description

Mulhaupts is seeking a Collections Specialist to help maintain positive cash flow by pursuing overdue accounts and negotiating payment plans when needed.

You will contact customers by phone, email, and written correspondence, document interactions, and collaborate with sales and service teams to ensure accurate invoicing and timely collections. Strong communication, negotiation, and organizational skills are essential to minimize bad debt while upholding ethical standards and company policies.