Strategic Client Success Manager - Commercial Banking

Testing Site - JPMC; Plano (TX); On-site; USD 85,000 - 135,000; Full time

Job summary

JPMorganChase’s Commercial Bank seeks a Client Success Officer to foster deep client relationships across the U.S. You will partner with Bankers, Treasury Management Officers, and Know Your Client teams to deliver exceptional service and drive growth with Commercial Bank clients.

The role requires a Bachelor's degree or 5+ years in Operations/Client Services, solid Treasury product knowledge, and a track record in coordinating cross-functional teams.

Qualifications

• Bachelor’s degree or 5+ years of equivalent experience in Business Operations / Client Services / Sales Support.
• Strong Treasury product knowledge and client interaction skills.
• Proven ability to manage client expectations and resolve issues quickly.

Responsibilities

• Contribute to strategic client reviews and long-term planning with Banking and Sales on growth opportunities.
• Manage/resolve client escalations and issues.
• Coordinate product implementations and service-related needs.

Skills

Client interaction

Cross-functional teamwork

Issue resolution

Internal coordination

MS Office

Communication with leadership

Virtual collaboration

Education

Bachelor's degree

5+ years experience

Tools

Microsoft Project

PowerPoint

Excel

Zoom / WebEx

Job description

JPMorganChase’s Commercial Bank seeks a Client Success Officer to foster deep client relationships across the U.S. You will partner with Bankers, Treasury Management Officers, and Know Your Client teams to deliver exceptional service and drive growth with Commercial Bank clients.

The role requires a Bachelor's degree or 5+ years in Operations/Client Services, solid Treasury product knowledge, and a track record in coordinating cross-functional teams.