Strategic Client Success Lead

Tyler Technologies; Billings (MT); Remote; USD 66,585 - 70,000; Full time

Benefits offered by this job

Competitive benefits

Health and wellness support

Career growth opportunities

Job summary

A leading public sector technology firm is seeking a Client Engagement Lead to manage relationships, drive product adoption, and improve client satisfaction scores. This role involves ensuring exceptional client experiences, managing multiple priorities, and actively engaging in client success planning. Candidates should have over 2 years in customer success or support, with strong communication and analytical skills. The position offers a competitive salary between $66,585 - $70,000, along with comprehensive benefits for employees and their families.

Qualifications

• 2+ years in customer success, support, or implementation.
• Strong communication and follow-through with both clients and internal teams.
• Comfortable managing multiple clients and priorities simultaneously.

Responsibilities

• Own overall client satisfaction, retention, and NPS outcomes.
• Help clients expand their product use to achieve business goals.
• Monitor client health scores and identify early indicators of churn or dissatisfaction.

Skills

Customer success experience

Strong communication skills

Analytical skills

Accountability mindset

Job description

A leading public sector technology firm is seeking a Client Engagement Lead to manage relationships, drive product adoption, and improve client satisfaction scores. This role involves ensuring exceptional client experiences, managing multiple priorities, and actively engaging in client success planning. Candidates should have over 2 years in customer success or support, with strong communication and analytical skills. The position offers a competitive salary between $66,585 - $70,000, along with comprehensive benefits for employees and their families.