Strategic Client Services Leader & Team Coach

CBIZ; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

CBIZ in the United States seeks a senior supervisor to lead subordinate staff, ensure accountability, and execute annual goals in a dynamic professional services environment. The role emphasizes leadership, coaching, and compliance across departments in a results-driven setting.

You will influence hiring, rewards, and disciplinary actions, mentor staff, and collaborate with clients while ensuring adherence to state and federal regulations and company policies.

Qualifications

• HS diploma or GED required; Bachelor's degree preferred.
• 6+ years of experience with increasing complexity.
• At least 4 years supervising and leading staff.
• Must maintain current licenses and certifications relevant to field.
• Demonstrate industry experience and technical knowledge.
• Proficient use of applicable technology.
• Excellent verbal and written communication across all levels.
• Expert knowledge of state and federal legislation and regulations impacting discipline.
• Expertise in managing clients.
• Advanced problem solving and critical thinking.

Responsibilities

• Achieve organizational objectives through coordinated staff efforts.
• Assumes accountability for decisions made by subordinate staff.
• May supervise and perform unit tasks; supervisory activities are primary.
• Provide input into hiring decisions.
• Provide input into rewarding and disciplinary actions.
• Execute annual goals and priorities.
• Supervise staff to assure accountability and stewardship of resources.
• Influence direction for new or revised services, programs, processes, standards.
• Analyze and resolve problems; interpret policies with solid subject matter knowledge.
• Exercise judgment within procedures and policies to determine action.
• Provide leadership, coaching, and mentoring to subordinate staff.
• Listen and resolve grievances.
• Additional responsibilities as assigned.

Skills

Leadership

Staff supervision

Communication

Problem solving

Regulatory knowledge

Client management

Critical thinking

Technology proficiency

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Proficient use of technology

Job description

CBIZ in the United States seeks a senior supervisor to lead subordinate staff, ensure accountability, and execute annual goals in a dynamic professional services environment. The role emphasizes leadership, coaching, and compliance across departments in a results-driven setting.

You will influence hiring, rewards, and disciplinary actions, mentor staff, and collaborate with clients while ensuring adherence to state and federal regulations and company policies.