Strategic Client Services Leader

SmartRecruiters, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 143,000 - 200,000; Full time

Job summary

EVERSANA INTOUCH is seeking a VP, Client Services to own senior-level client and agency partner relationships, ensuring retention and growth beyond daily operations. You will manage risk and drive financial targets, coordinating integrated marketing plans with internal teams and external partners to deliver impactful campaigns.

The role requires 12–15 years of agency/healthcare experience, strong leadership, and a track record of bringing new services to clients, with a focus on collaboration,

Qualifications

• Approximately 12–15 years of agency, consultative, pharmaceutical and/or healthcare experience.
• Thought leader for integrated and digital marketing and communications.
• Self-sufficient and self-motivated with the ability to independently manage major clients and brands.
• Demonstrated P&L targets met through existing and expansion business opportunities.
• Proven leadership and mentoring skills.
• Leader of cross-functional project teams across the organization.
• Experience negotiating and executing agreements.
• Creative thinker with analytical skills.
• Ability to collaborate effectively at all levels and functions.
• Applied understanding of technical development and processes.
• Demonstrated problem-solving skills.
• Ability to determine staffing needs within the account team and extended teams.
• Bachelor’s degree required in Business, Marketing, Journalism or Communications
• Demonstrated written, presentation and verbal communication skills
• Excellent interpersonal skills; able to interact at all levels with clients and the Intouch organization

Responsibilities

• Own senior-level client and agency partner relationships and drive retention and growth beyond day-to-day operations.
• Assess and manage risk for clients and agency partners while meeting goals for each account’s financial health, targets, and objectives.
• Lead the coordination and development of integrated marketing plans internally and with external agency partners.
• Provide strong thought leadership within EVERSANA INTOUCH and the industry, and bring new services to clients.
• Deliver excellent business results through teams by modeling inclusive behaviors and proactively managing bias.
• All other duties as assigned.

Skills

Agency/consulting experience

Thought leadership

Client relationship management

P&L management

Leadership & mentoring

Cross-functional leadership

Negotiation & contracts

Creative & analytical thinking

Collaboration across levels

Technical understanding of development

Problem solving

Staffing management

Education

Bachelor’s degree in Business/Marketing/Journalism/Communications

Job description

EVERSANA INTOUCH is seeking a VP, Client Services to own senior-level client and agency partner relationships, ensuring retention and growth beyond daily operations. You will manage risk and drive financial targets, coordinating integrated marketing plans with internal teams and external partners to deliver impactful campaigns.

The role requires 12–15 years of agency/healthcare experience, strong leadership, and a track record of bringing new services to clients, with a focus on collaboration,