VP, Client Services

SmartRecruiters, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 143,000 - 200,000; Full time

Job summary

EVERSANA INTOUCH is seeking a VP, Client Services to own senior-level client and agency partner relationships, ensuring retention and growth beyond daily operations. You will manage risk and drive financial targets, coordinating integrated marketing plans with internal teams and external partners to deliver impactful campaigns.

The role requires 12–15 years of agency/healthcare experience, strong leadership, and a track record of bringing new services to clients, with a focus on collaboration,

Qualifications

• Approximately 12–15 years of agency, consultative, pharmaceutical and/or healthcare experience.
• Thought leader for integrated and digital marketing and communications.
• Self-sufficient and self-motivated with the ability to independently manage major clients and brands.
• Demonstrated P&L targets met through existing and expansion business opportunities.
• Proven leadership and mentoring skills.
• Leader of cross-functional project teams across the organization.
• Experience negotiating and executing agreements.
• Creative thinker with analytical skills.
• Ability to collaborate effectively at all levels and functions.
• Applied understanding of technical development and processes.
• Demonstrated problem-solving skills.
• Ability to determine staffing needs within the account team and extended teams.
• Bachelor’s degree required in Business, Marketing, Journalism or Communications
• Demonstrated written, presentation and verbal communication skills
• Excellent interpersonal skills; able to interact at all levels with clients and the Intouch organization

Responsibilities

• Own senior-level client and agency partner relationships and drive retention and growth beyond day-to-day operations.
• Assess and manage risk for clients and agency partners while meeting goals for each account’s financial health, targets, and objectives.
• Lead the coordination and development of integrated marketing plans internally and with external agency partners.
• Provide strong thought leadership within EVERSANA INTOUCH and the industry, and bring new services to clients.
• Deliver excellent business results through teams by modeling inclusive behaviors and proactively managing bias.
• All other duties as assigned.

Skills

Agency/consulting experience

Thought leadership

Client relationship management

P&L management

Leadership & mentoring

Cross-functional leadership

Negotiation & contracts

Creative & analytical thinking

Collaboration across levels

Technical understanding of development

Problem solving

Staffing management

Education

Bachelor’s degree in Business/Marketing/Journalism/Communications

Job description

• Compensation: USD 143,170 - USD 200,000 - yearly

Company Description

EVERSANA INTOUCH®is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

Job Description

WHAT DOES A VP, CLIENT SERVICES DO?

The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations. This person will be responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients. They are responsible for assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives. They lead the coordination and development of the integrated marketing plans internally and with external agency partners. Strong thought leadership within EVERSANA INTOUCH and within the industry is required, along with the ability to bring new services to our clients frequently, allowing them to understand the depth of EVERSANA INTOUCH’s offerings.

SSENTIAL DUTIES AND RESPONSIBILITIES:
Ouremployeesare tasked with delivering excellent business results through the efforts of their teams.These results are achieved by:

Modeling inclusivebehaviors, andproactively managing bias.

All other duties as assigned.

Qualifications

WHAT ARE WE LOOKING FOR?

Approximately 12 to 15 years of agency, consultative, pharmaceutical and/or healthcare experience is required

Thought leader for integrated and digital marketing and communications

Self-sufficient and self-motivated with the ability to independently manage major clients and brands

Demonstrated P&L targets met through existing and expansion business opportunities

Proven leadership and mentoring skills

Leader of cross-functional project teams across the organization

Experience negotiating and executing agreements

Creative thinker with analytical skills

Ability to collaborate effectively at all levels and functions

Applied understanding of technical development and processes

Demonstrated problem-solving skills

Ability to determine staffing needs within the account team and extended teams

Bachelor’s degree required in Business, Marketing, Journalism or Communications

Demonstrated written, presentation and verbal communication skills

Excellent interpersonal skills; able to interact at all levels with clients and the Intouch organization

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always InnovateI am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, itrepresentsthe low and high end of the salary range for this position and is not applicable to locations outside of theU.S. Compensation will bedeterminedbased on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers .More information about EVERSANA’s benefits package can be found at eversana.com/careers . EVERSANA reserves the right tomodifythis base salary rangeand benefitsat any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [e-mail] .