Senior Reimbursement Accounts Client Lead (Onsite)

Fidelity; Covington (KY); On-site; USD 90,000 - 125,000; Full time

Job summary

Fidelity is seeking a Senior Client Service Manager for Reimbursement Accounts in Covington, KY. The role combines strategic thinking with execution to deliver best-in-class service to large corporate clients.

You will manage a portfolio of complex clients, oversee reimbursement accounts (FSA, HRA, Commuter benefits), and partner with internal teams to streamline processes while advocating for the voice of the client to enable growth.

Qualifications

• Bachelor's Degree or equivalent experience required.
• 5-7 years of experience managing large corporate clients in a complex service environment.
• Strong knowledge of reimbursement accounts and general understanding of healthcare and wellness benefit programs preferred.
• Proven ability to manage multiple priorities and meet overlapping deadlines with high attention to detail and quality.
• Experience partnering with internal teams to improve processes and drive change.

Responsibilities

• Serve as primary point of contact for a portfolio of complex clients.
• Ensure seamless administration of reimbursement accounts (FSA, HRA, Commuter benefits).
• Collaborate with internal business units to streamline processes and drive client outcomes.
• Champion client satisfaction while supporting business growth.
• Collaborate with a team that values shared success and a positive culture.

Skills

Leadership

Communication

Time management

Client service

Process improvement

Healthcare knowledge

Education

Bachelor's degree or equivalent experience

Job description

Fidelity is seeking a Senior Client Service Manager for Reimbursement Accounts in Covington, KY. The role combines strategic thinking with execution to deliver best-in-class service to large corporate clients.

You will manage a portfolio of complex clients, oversee reimbursement accounts (FSA, HRA, Commuter benefits), and partner with internal teams to streamline processes while advocating for the voice of the client to enable growth.