Strategic Client Services Consultant II

MetLife; Aurora (IL); Hybrid; USD 76,000 - 86,000; Full time

Benefits offered by this job

401(k) with employer match

Life insurance

Paid time off

Job summary

MetLife is seeking a Client Service Consultant to manage client requests, lead projects, and provide consultative solutions across life, disability, dental, vision, and voluntary benefits for employers. You will liaise between clients and internal teams and drive issue resolution with strong communication.

Hybrid work in the Illinois area with standard benefits. Candidates should have 5+ years of relevant experience, proficiency in Microsoft Office, and the ability to use approved AI tools for

Qualifications

• 5+ years relevant business experience.
• Strong organizational, communication, and interpersonal skills with the ability to work independently, manage multiple priorities, and meet deadlines.
• Proficient in Microsoft Office; self-motivated with a proactive learning mindset.
• High School Diploma or GED equivalent.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.

Responsibilities

• Serve as the primary point of accountability for client requests, acting as a liaison between clients and internal MetLife teams to provide consultative solutions, identify plan design alternatives, and drive issue resolution and troubleshooting.
• Deliver exceptional customer service through proactive communication, responsiveness to client needs, and a strong commitment to ongoing client satisfaction and delivery.
• Lead and participate in client- and internal-facing presentations, meetings, and strategic planning processes, including client account audits and strategy discussions.
• Establish specific processes and reports, review contract documents, complete broker agreements, create process manuals, and ensure accurate data input in MetLife systems.
• Lead projects and cross-functional initiatives, collaborating with internal partners to support successful outcomes and performing additional duties as assigned.

Skills

Account management

Client liaison

Project leadership

Communication

Organizational skills

Proactive learning

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

MetLife is seeking a Client Service Consultant to manage client requests, lead projects, and provide consultative solutions across life, disability, dental, vision, and voluntary benefits for employers. You will liaise between clients and internal teams and drive issue resolution with strong communication.

Hybrid work in the Illinois area with standard benefits. Candidates should have 5+ years of relevant experience, proficiency in Microsoft Office, and the ability to use approved AI tools for