Strategic Client Partnerships Manager - Boise (Hybrid)

Image Solutions, Inc.; Boise (ID); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive base pay

Annual bonus

Comprehensive benefits

401(k) with company match

Job summary

Image Solutions, Inc. seeks a Client Partnership Manager to act as a strategic partner and trusted advisor to our clients.

You will manage a $5M+ portfolio, delivering tailored uniform, apparel, and promotional programs while providing data-driven insights to optimize costs and drive long-term value. You’ll maintain proactive client engagement, lead program execution across locations, and ensure superior service and measurable business impact.

Qualifications

• Proven track record in client relationship management and strategic growth.
• 4+ years in B2B account management, customer success, or sales.
• Exceptional problem-solving with a proactive, client-first approach.
• Proficiency in CRM and tools (Facilis / Syncore) and Excel (pivot tables, v-lookups).
• Excellent communication skills across teams and with clients.
• Ability to travel 30-50% for client engagements.
• Bachelor’s degree in business, marketing, or a related field (preferred).

Responsibilities

• Own relationships with established clients and drive strategic growth.
• Ensure seamless client lifecycle and program success.
• Lead on-site visits and program reviews with clients.
• Work with design and merchandising to tailor programs to client needs.
• Use data insights to optimize performance, pricing, and outcomes.
• Collaborate across internal teams to deliver results.

Skills

Client relationships

B2B experience

Problem solving

CRM tools

Communication

Travel

Bachelor's degree

Education

Bachelor's degree in business, marketing, or related field

Tools

Facilis

Syncore

Job description

Image Solutions is a custom uniform supplier in a growing $23 billion industry. We design, source, manufacture, and distribute uniforms for regional and national organizations across a wide range of industries, with distribution centers in Los Angeles, CA, and Cincinnati, OH. Our mission is simple: to make our customers, team members, and partners look and feel great at work.

What sets us apart? Our commitment to personalized customer service, a people-first culture, and a passion for giving back. We donate 10% of our annual profits to charity because we believe in making a difference beyond the workplace. If you're looking to be part of a team that values great service, strong relationships, and making an impact, we'd love to tell you more!

Put our Clients First, Always

As an Account Manager—you are a strategic partner and trusted advisor to our clients. Your role is to deeply understand their business, provide tailored solutions, and ensure their branded uniform, apparel, & promotional items programs run seamlessly.

You take a proactive approach, identifying challenges before they arise and delivering insights that help clients optimize their programs. Your expertise transforms uniform programs into effortless, cost-effective solutions that support business operations and enhance employee experience.

Managing a $5M+ portfolio, you lead program execution across multiple locations, ensuring every client receives exceptional service, data-driven recommendations, and long-term value. You don’t just react—you anticipate, strategize, and deliver results.

If you thrive on building deep relationships, solving business challenges, and making a measurable impact, this is the role for you.

Location: This is a hybrid position based in Boise, Idaho. Work at client headquarters 3-4x a week may be required.

What’s in It for You?

• Competitive base pay + annual bonusfor driving client success and strengthening partnerships.
• Ownership & autonomyto shape strategic client programs and drive meaningful results.
• A culture built on service, innovation, and collaboration.
• Comprehensive benefits, including medical, dental, and visionfor you and your family.
• 401(k) with company matchto invest in your future.
• 4-week sabbatical after 5 years, recognizing your dedication.
• A company that gives back– we donate10% of annual profits to charityand offerpaid volunteer time.
• 6 weeks of paid parental leave, because family matters.

How You’ll Drive Client Success

Be a Strategic Partner

• You think like an operator, not a firefighter. You prevent escalations by setting expectations, simplifying processes, and keeping customers ahead of risk.
• Own relationships with established clients, serving as their primary point of contact for all sales and program needs. Ensuring clients see us as a strategic partner, not just a vendor.
• Understand each client’s business, industry, and challenges to provide tailored, value-driven solutions.
• Ensure a seamless, high-quality experience throughout the client lifecycle, from concept to delivery.
• Conduct regular on-site visits, program reviews, and seasonal planning sessions to reinforce partnership strength.
• Represent the brand at industry trade shows, regional markets, and networking events to reinforce presence with established partners.

Strengthen Relationships & Maximize Value

• You know how to lead a customer conversation. Not just “build relationships.” Guide discussions, hold the line, reset expectations, and doing it all without losing trust.
• Customize uniform programs to align with client needs, ensuring the best product selection, pricing, and service.
• Guide partners on trend direction, fabric innovation, fit adjustments, and customization options.
• Work with design and merchandising teams to bring client-specific programs to life, ensuring brand alignment and commercial success.
• Gather client requirements to create comprehensive briefs to present to cross-functional teams.
• Find opportunities to reduce costs for our clients.

Anticipate Needs & Provide Proactive Solutions

• You create clarity in messy environments. You stand out and can walk into noise, organize the chaos, and turn it into a repeatable path that works.
• Identify risks before they become issues, ensuring smooth program execution.
• Keep communication clear, transparent, and proactive, reinforcing client confidence.
• Offer long-term, strategic solutions that drive measurable business impact.
• Advocate for client needs across internal teams, ensuring alignment and execution.

Sales Growth & Revenue Strategy

• Proactively drive revenue growth through upselling and cross-selling new items, options, and promotional goods.
• Develop long-term business plans with key partners that increase order volume and strengthen multi-year commitments.
• Use data insights to recommend assortment adjustments, category expansions, and pricing strategies.
• Leverage CRM and Sales tools (Facilis / Syncore) and project management tools to track program success and drive continuous improvement.

Financial & Business Reporting

• You drive outcomes, not activity.
• Financial forecasting – produce accurate forecasts, seasonal projections, and account performance reports for internal leadership.
• Keep a pulse on industry trends, ensuring our clients stay ahead of challenges and opportunities.

What You’ll Bring

• Proven track record in client relationship management, driving strategic growth and program success.
• 4+ years of experience in B2B account management, customer success, or sales.
• Exceptional problem-solving skills with a proactive, client-first approach.
• Proficiency inCRM and tools (Facilis / Syncore)andExcel (pivot tables, v-lookups) to analyze data and optimize performance.
• Excellent communication skills, ensuring seamless collaboration across teams and with clients.
• Ability totravel 30-50%, engaging with clients in person.
• Bachelor’s degree in business, marketing, or a related field (preferred)

Pay Range

$80,000 - $100,000 USD

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Are you currently located in the Boise, Idaho area and able to work on-site at the client’s headquarters 3–4 days per week, as required? *

Do you have branded Apparel and Embellishment experience?