Strategic Client Onboarding & Accounts Specialist

Aumni; New York (NY); Presencial; GBP 45 000 - 60 000; Tempo integral

Resumo da oferta

J.P. Morgan is seeking a Client Account Services Specialist in the Collateral Service Delivery Team in the UK. This client-facing role involves onboarding, guiding clients through account openings and closures, and handling maintenance requests while resolving queries from clients and internal partners.

The position emphasizes strong time management, adaptability, and excellent communication across teams. Experience with digital tools and a focus on quality, efficiency, and timely delivery are

Qualificações

• Strong time management, able to handle high pressure and time-sensitive tasks
• Flexible and able to operate in a changing environment
• Organizational, analytical and problem resolution skills
• Strong teamwork and influencing skills
• Excellent client interfacing communication (oral/written)
• MS Office proficiency
• Experience in client relationship management

Responsabilidades

• Develop onboarding strategies for major implementations to meet deadlines
• Manage end-to-end account activities and projects including launches, closures, mergers and remediation
• Handle end-to-end client queries and guide on account requirements
• Identify and implement process improvements; reduce manual processes via digital tools
• Build strong relationships with internal partners to ensure seamless client delivery and improve quality and timeliness
• Maintain knowledge of account opening/maintenance workflows and ownership of related SLAs & KPIs
• Develop and maintain email workflow tools and ensure data integrity

Conhecimentos

Time management

Change adaptability

Organizational skills

Analytical/problem solving

Teamwork & influencing

Oral & written communication

MS Office proficiency

Client relationship management

Ferramentas

Xceptor

Tableau

Alteryx

Descrição da oferta de emprego

J.P. Morgan is seeking a Client Account Services Specialist in the Collateral Service Delivery Team in the UK. This client-facing role involves onboarding, guiding clients through account openings and closures, and handling maintenance requests while resolving queries from clients and internal partners.

The position emphasizes strong time management, adaptability, and excellent communication across teams. Experience with digital tools and a focus on quality, efficiency, and timely delivery are