Strategic Client Manager - Security Services

Allied Universal; Las Vegas (NV); On-site; USD 56,032 - 75,808; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Allied Universal in Las Vegas, NV seeks a Client Manager to lead front-line staff and drive service excellence for a designated portfolio. You will monitor financial and operational metrics using AI tools and BI platforms, maintain client satisfaction, and ensure policy compliance across multiple sites.

Responsibilities include hiring and developing staff, managing budgets and accounts, and building strong client relationships.

Qualifications

• Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization.
• Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization.
• High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization.
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business.
• Minimum of two (2) years of experience driving operational goals.
• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results.
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting.
• Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently.
• Excellent oral and written communication skills.

Responsibilities

• Hire, develop and retain front line staff for client portfolios.
• Utilize AI technology, online reporting tools, and BI platform to monitor metrics and optimize schedules, profitability, and cash flow.
• Oversee client performance metrics including budget, accounts receivable/payable, and account health.
• Build and maintain client relationships, address security needs, and implement corrective action plans.
• Deliver high-quality service while meeting policies and regulatory requirements.
• Establish a safety culture with action plans to prevent injuries.

Skills

Leadership

Client relations

Financial analysis

Budgeting

Microsoft Office

Communication

Project management

Safety protocols

Team management

BI tools

Education

Bachelor's degree in criminal justice

Associate’s degree in criminal justice

High School diploma

Tools

BI tools

Job description

Allied Universal in Las Vegas, NV seeks a Client Manager to lead front-line staff and drive service excellence for a designated portfolio. You will monitor financial and operational metrics using AI tools and BI platforms, maintain client satisfaction, and ensure policy compliance across multiple sites.

Responsibilities include hiring and developing staff, managing budgets and accounts, and building strong client relationships.