Strategic Client Manager, Cigna Global Health Benefits - Remote

Cigna Healthcare; Elm (PA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Tuition reimbursement

Paid time off

Paid holidays

Leaves of absence

Job summary

Cigna Healthcare is seeking a Strategic Client Manager to drive the strategic and operational performance for National Account clients in the global healthcare space.

You will renew, expand, and advise on client programs, working with brokers, internal teams, and leadership to deliver superior outcomes across the globe.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 8+ years of relevant client support/client management experience required.
• State required Life, Accident and Health Licensure required.
• Thorough understanding of health service products and services and related operating requirements.

Responsibilities

• Renew accounts and sell new business to existing accounts.
• Develop and execute broad service strategy for large client programs.
• Manage client relationships, brokers/consultants, and internal stakeholders.
• Collaborate across product and operations to optimize client outcomes.
• Educate clients about global updates, changes, or compliance matters.
• Handle escalations related to eligibility, invoicing, and service issues.

Skills

Relationship management

Strategic thinking

Account management

Client consulting

Emotional intelligence

Communication

Project management

Negotiation

Time management

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

The Strategic Client Manager will have responsibility of overall operational performance, strategy and execution for Cigna Global Healthcare National Account clients. Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relations. As well as meeting or exceeding Cigna persistency, premium growth, and earnings targets. The Strategic Client Manager effectively manages business relationships for their assigned book of business, collaborates and communicates across all product/operational lines to manage and optimize the overall relationship with the client, broker/consultant partners and internal business stakeholders while providing proactive and consultative solutions for their client’s benefit program needs globally.

Responsible for renewing accounts, selling new business to existing accounts, and serving as a consultant to key decision makers. Overall responsibility to manage the relationship with the client and provide proactive and consultative approach for solutions with benefits across the globe. Client, brokers/consultant, and customer facing responsibility for day to day, support of high profile, high touch clients.

Manage renewals for existing block of business.

Communicate/educate clients about Cigna Global updates/changes related to compliance or processes.

Handle and resolve collaboratively escalated issues related to eligibility, premium/invoicing, and/or service-related matters.

Manage sales information as per Cigna Global practices in Salesforce system.

• Conflict Management
• Relationship management
• Managing & Measuring Work
• Bachelor's degree preferred or equivalent work experience.
• ~8+ years of relevant client support/client management experience required.
• ~ State required Life, Accident and Health Licensure required.
• ~ Demonstrated & thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes. Requires extensive experience in account management, account service, sales, or other areas requiring significant client and customer interaction.
• ~ Strong Emotional Intelligence (EQ) abilities including key skills such as empathy, listening and adaptability
• ~ Ability to effectively manage multiple tasks and collaborative meetings.
• ~ Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.
• ~ Client and customer focused with the ability to be a team player with the client management organization and matrix partners
• ~ Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, PowerPoint, Word, sales tracking systems).
• ~ Ability to travel in support of client and organizational meetings.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

About Cigna Healthcare

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.