Strategic Client Engagement and Growth Manager

ARCHER Systems; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(K)

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Short Term Disability

Long Term Disability

Job summary

ARCHER Systems in Austin, TX is seeking a Client Engagement Manager to lead strategic client relationships, advocate for clients, and drive satisfaction across law firms and internal teams. You will own end-to-end engagement, identify upsell opportunities, coordinate with sales, operations, and leadership, and ensure contracts are executed smoothly while optimizing service delivery.

The role requires 5+ years in client management within tech-enabled legal services and a track record of

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years in client relationship management or similar roles in tech-enabled services.
• Strong background in client retention, upselling, and cross-selling.
• Proven ability to work independently and manage multiple accounts.

Responsibilities

• Build and nurture relationships with key client stakeholders.
• Proactively manage expectations and ensure high service delivery.
• Anticipate issues and propose actionable solutions.
• Collaborate cross-functionally with sales, operations, and leadership.
• Oversee end-to-end client engagement and contracts execution.
• Identify upsell opportunities and coordinate with sales.

Skills

Self-directed

Problem-solving

Relationship Building

Sales & Negotiation

Client-Focused

Strategic Mindset

Leadership & Influence

Adaptability

Education

Bachelor's degree or equivalent

Tools

CRM software

Project management tools

Job description

ARCHER Systems in Austin, TX is seeking a Client Engagement Manager to lead strategic client relationships, advocate for clients, and drive satisfaction across law firms and internal teams. You will own end-to-end engagement, identify upsell opportunities, coordinate with sales, operations, and leadership, and ensure contracts are executed smoothly while optimizing service delivery.

The role requires 5+ years in client management within tech-enabled legal services and a track record of