Strategic Client Billing Manager

Jackson Lewis P.C.; Chicago (IL); On-site; USD 104,000 - 122,000; Full time

Benefits offered by this job

Medical, dental, vision, life and disa

401(k) Retirement Plan

Flexible Spending & Health Savings

Holidays, vacation and sick time

Employee assistance program

Job summary

Jackson Lewis P.C. in Chicago seeks a Client Account Manager to oversee the financial health of client relationships, ensuring invoices are accurate, billed timely, and compliant with client guidelines. The CAM acts as a bridge between attorneys, clients and internal finance teams.

You will analyze aging, unbilled time, and variances, develop insights, and help refine billing processes and profitability while supporting alternative fee arrangements and revenue growth.

Qualifications

• Associate’s or Bachelor’s degree in Business, Finance, Accounting, or related field (equivalent experience may substitute for education).
• Minimum of 4 years of experience in law firm billing, finance, or client accounting.
• Strong analytical and problem‑solving skills with an ability to interpret financial data and identify root causes.
• Excellent communication and interpersonal skills, with the ability to build trust and credibility with partners and clients.
• Proven ability to manage multiple priorities under tight deadlines.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).
• Experience with Aderant, Elite/Elite 3E, or similar financial systems; experience with business intelligence tools preferred.
• Familiarity with electronic billing platforms (eBillingHub, CounselLink, Tymetrix, etc.) strongly preferred.
• Understanding of outside counsel guidelines (OCGs), rate approvals, and client‑specific billing requirements a plus.

Responsibilities

• Manage the full financial relationship for assigned clients, from billing through collection, ensuring timely and accurate revenue realization.
• Partner with attorneys and finance staff to identify and resolve issues related to unbilled time, outstanding receivables, rejected invoices, and client compliance.
• Serve as a central point of contact for client billing inquiries, providing clear, responsive, and solution-oriented communication.
• Ensure compliance with client-specific billing and reporting requirements, including e-billing platforms, rate structures, and OCGs.
• Proactively monitor portfolio performance, including aging, realization, and billing trends, and provide actionable insights to partners.
• Work closely with firm leadership to develop and refine best practices for client account management, billing efficiency, and collections strategy.
• Collaborate with pricing and legal project management teams to support alternative fee arrangements and other financial structures.
• Prepare and deliver regular status updates, metrics, and forecasts to attorneys and management.
• Contribute to process improvement initiatives, documentation, and knowledge sharing within the team.
• Maintain professional, tactful, and client-focused communication at all times.
• Other duties as assigned.

Skills

Analytical skills

Communication skills

Multitasking

Attention to detail

Microsoft Office

Aderant/Elite/3E

Electronic billing platforms

OCGs knowledge

Education

Business/Finance/Accounting degree

Tools

Aderant

Elite/Elite 3E

Job description

Jackson Lewis P.C. in Chicago seeks a Client Account Manager to oversee the financial health of client relationships, ensuring invoices are accurate, billed timely, and compliant with client guidelines. The CAM acts as a bridge between attorneys, clients and internal finance teams.

You will analyze aging, unbilled time, and variances, develop insights, and help refine billing processes and profitability while supporting alternative fee arrangements and revenue growth.