Client Account Manager

Jackson Lewis P.C.; Miami (FL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Flexible Spending Account

Health Savings Account

Paid time off

Employee assistance program

Job summary

Jackson Lewis P.C. is seeking a Client Account Manager to support billing partners and manage the financial health of client relationships.

The CAM bridges attorneys, clients, and internal finance to ensure invoices are accurate, compliant, and paid timely, while identifying opportunities to improve processes and profitability. The role emphasizes proactive portfolio monitoring, collaborative problem solving, and developing best practices for client account management and collections strategy

Qualifications

• Bachelor’s or associate degree in business, finance, accounting, or related field.
• Minimum 4 years of experience in law firm billing, finance, or client accounting.
• Strong analytical and problem‑solving skills with ability to interpret financial data.
• Excellent communication and interpersonal skills with partners and clients.
• Proven ability to manage multiple priorities under tight deadlines.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office; experience with major financial systems is a plus.
• Familiarity with electronic billing platforms and outside counsel guidelines.

Responsibilities

• Manage the full financial relationship for assigned clients, from billing through collection, ensuring timely and accurate revenue realization.
• Partner with attorneys and finance staff to resolve issues related to unbilled time, outstanding receivables, rejected invoices, and client compliance.
• Serve as a central point of contact for client billing inquiries, providing clear, responsive, and solution-oriented communication.
• Ensure compliance with client-specific billing and reporting requirements, including e-billing platforms, rate structures, and OCGs.
• Proactively monitor portfolio performance, including aging, realization, and billing trends, and provide actionable insights to partners.
• Work with firm leadership to develop and refine best practices for client account management, billing efficiency, and collections strategy.
• Collaborate with pricing and legal project management teams to support alternative fee arrangements and other financial structures.
• Prepare and deliver regular status updates, metrics, and forecasts to attorneys and management.
• Contribute to process improvement initiatives, documentation, and knowledge sharing within the team.
• Maintain professional, tactful, and client-focused communication at all times.
• Other duties as assigned.

Skills

Analytical skills

Communication

Time management

Attention to detail

Problem solving

Interpersonal skills

Education

Associate’s or Bachelor’s degree in Business, Finance, Accounting, or related field

Tools

Aderant

Elite 3E

eBillingHub

CounselLink

Tymetrix

Excel

PowerPoint

Job description

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee.

Job Summary (basic Description)

The Client Account Manager (CAM) supports billing partners in managing the financial health of client relationships. Acting as a bridge between attorneys, clients, and internal finance teams, the CAM ensures that billing, collections, and reporting activities align with both firm priorities and client expectations. This role combines tactical execution with strategic oversight to enhance the client financial experience ensuring invoices are accurate, compliant, and paid timely while identifying trends and opportunities to improve processes and profitability. The CAM will also play a key role in advancing the firm’s client account management model, developing best practices that promote consistency, transparency, and client satisfaction across the revenue cycle.

Essential Functions

• Manage the full financial relationship for assigned clients, from billing through collection, ensuring timely and accurate revenue realization.
• Partner with attorneys and finance staff to identify and resolve issues related to unbilled time, outstanding receivables, rejected invoices, and client compliance.
• Serve as a central point of contact for client billing inquiries, providing clear, responsive, and solution-oriented communication.
• Ensure compliance with client-specific billing and reporting requirements, including e-billing platforms, rate structures, and OCGs.
• Proactively monitor portfolio performance, including aging, realization, and billing trends, and provide actionable insights to partners.
• Work closely with firm leadership to develop and refine best practices for client account management, billing efficiency, and collections strategy.
• Collaborate with pricing and legal project management teams to support alternative fee arrangements and other financial structures.
• Prepare and deliver regular status updates, metrics, and forecasts to attorneys and management.
• Contribute to process improvement initiatives, documentation, and knowledge sharing within the team.
• Maintain professional, tactful, and client-focused communication at all times.
• Other duties as assigned.

Qualifications/Skills Required

• Associate’s or Bachelor’s degree in Business, Finance, Accounting, or related field (equivalent experience may substitute for education).
• Minimum of 4 years of experience in law firm billing, finance, or client accounting.
• Strong analytical and problem‑solving skills with an ability to interpret financial data and identify root causes.
• Excellent communication and interpersonal skills, with the ability to build trust and credibility with partners and clients.
• Proven ability to manage multiple priorities under tight deadlines.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint).
• Experience with Aderant, Elite/Elite 3E, or similar financial systems; experience with business intelligence tools preferred.
• Familiarity with electronic billing platforms (eBillingHub, CounselLink, Tymetrix, etc.) strongly preferred.
• Understanding of outside counsel guidelines (OCGs), rate approvals, and client‑specific billing requirements a plus.

For New York and San Francisco, the expected salary range for this position is between $113,750 and $132,500. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.

Jackson Lewis offers a competitive benefits package that includes:

• medical, dental, vision, life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending & Health Savings Account
• firm-paid holidays, vacation, and sick time
• Employee assistance program and other benefits

For Illinois, the expected salary range for this position is between $104,250 and $121,500. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.

Jackson Lewis offers a competitive benefits package that includes:

• medical, dental, vision, life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending & Health Savings Account
• firm-paid holidays, vacation, and sick time
• Employee assistance program and other benefits

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.