Strategic Channel Growth Lead (Remote)

Ladders; United States; Remote; USD 115.000 - 158.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off

Disability coverage

Life insurance

Zusammenfassung

The Ladders is seeking a Channel Development Lead to join our team, focused on the Healthcare space. You will guide strategic initiatives that improve operational performance and enhance the member experience, turning priorities into actionable programs with measurable results.

Based remotely in the United States, you will partner with senior leaders, surface risks, and drive progress in a fast-moving environment through cross-functional collaboration and data-driven decision making.

Qualifikationen

• 3+ years in call center, sales operations, or customer service operations.
• Experience leading cross-functional initiatives in business transformation or process improvement.
• Strong communication skills for updating senior leaders on project status and risks.
• Analytical skills to identify trends and performance gaps from operational data.
• Ability to resolve complex operational issues independently in a fast-paced environment.
• Experience influencing stakeholders to drive initiatives without direct authority.

Aufgaben

• Own strategic initiatives and complex projects from planning to execution
• Develop project plans, roadmaps, and executive-level status reports for transparency
• Identify operational gaps and risks through data analysis and stakeholder engagement
• Lead initiatives to improve member experience and operational performance
• Translate business strategies into actionable programs and measurable outcomes
• Adapt quickly to shifting priorities and urgent business needs
• Serve as a trusted partner to executives, providing strategic insights and visibility into risks

Kenntnisse

Program management

Stakeholder management

Data analysis

Operational excellence

Communication

Jobbeschreibung

The Ladders is seeking a Channel Development Lead to join our team, focused on the Healthcare space. You will guide strategic initiatives that improve operational performance and enhance the member experience, turning priorities into actionable programs with measurable results.

Based remotely in the United States, you will partner with senior leaders, surface risks, and drive progress in a fast-moving environment through cross-functional collaboration and data-driven decision making.