Strategic Campus Custodial Ops Leader

Conditions. Workplace Diversity, LLC.; Cambridge (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision coverage

Retirement plans with university match

Professional development and tuition/s

Job summary

Harvard University’s Campus Services seeks an Operations Manager for Facilities Maintenance Operations (FMO) Custodial Services. You will oversee day-to-day coverage, manage up to 10 supervisors and 90–120 staff, hire and train teams, and ensure service delivery meets university standards.

You will lead performance management, ensure safety and quality compliance, and collaborate with HR and Directors to optimize operations and budgets across campus facilities.

Qualifications

• Must have seven years+ experience supervising a mid-to-large operation with high customer care standards.
• Proficient in MS Office and web-based applications; able to interpret and enforce policies.
• Demonstrated ability to manage budgets, payroll, and administrative duties.

Responsibilities

• Adhere to SLAs and maintain communication with custodial supervisors and customers to ensure service delivery.
• Lead and develop staff; hire, train, evaluate, and provide corrective actions as needed.
• Oversee payroll and timekeeping; ensure compliance with university policies and bargaining agreements.
• Conduct regular meetings with supervisors and staff to discuss procedures, policies, and performance.
• Coordinate training programs in safety, sustainability, and customer service.

Skills

Leadership

Communication

Staff management

Problem solving

Analytical thinking

Education

HS Diploma or equivalent

College degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Maximo payroll system

Job description

Harvard University’s Campus Services seeks an Operations Manager for Facilities Maintenance Operations (FMO) Custodial Services. You will oversee day-to-day coverage, manage up to 10 supervisors and 90–120 staff, hire and train teams, and ensure service delivery meets university standards.

You will lead performance management, ensure safety and quality compliance, and collaborate with HR and Directors to optimize operations and budgets across campus facilities.