Strategic Business Operations Coordinator

Crisis24 Group

Boca Raton (FL)

On-site

USD 65,000 - 90,000

Full time

6 days ago

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Job summary

Crisis24 Group is seeking an Strategic Business Operations Coordinator to align strategic initiatives with organizational objectives. You will coordinate business development support, contract administration, and cross-functional collaboration, without direct client delivery duties.

The role emphasizes monitoring progress against commitments, identifying risks, and delivering leadership with operational visibility to drive growth and strengthen client relationships.

Qualifications

Bachelor’s degree or equivalent professional experience in a related field.
5+ years supporting strategic programs, operations, contracts, or initiatives.
Strong organizational, analytical, documentation, and multitasking abilities.
Excellent written and verbal communication skills.
Ability to coordinate multiple priorities and work across cross-functional teams.

Responsibilities

Support leadership in coordinating business development initiatives, RFPs, QBRs, proposal responses, and client presentations.
Monitor milestones and ensure timely completion of deliverables in proposals.
Gather technical, operational, pricing, and staffing information with SMEs.
Maintain proposal templates, response libraries, and standardized content with the PSG team.
Ensure leads/opportunities are tracked in Salesforce with action plans and milestones.
Provide leadership with reporting on pipeline health, proposals, and activities.
Coordinate post-award transitions to handoff from business development to operations.
Coordinate operational tracking of strategic initiatives across On-Site Medical Operations and Private Client Operations.
Monitor execution against contractual obligations, deliverables, timelines, and milestones.
Identify risks and coordinate corrective actions with stakeholders.
Develop executive briefings, dashboards, and operational summaries for planning and decision-making.
Coordinate strategic meetings and follow-up actions.

Skills

Excellent communication

Strong organization

Analytical thinking

Cross-functional collaboration

Project coordination

Education

Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Communications, or related field

Tools

Salesforce CRM

Asana

Smartsheet

Microsoft Project

SharePoint

Job description

Strategic Business Operations Coordinator

Reports To: Chief Medical Director

Position Summary

responsible for coordinating activities that support business growth and strategic initiatives across Crisis24 Global Medical Concierge Practice. This role serves as a central point of coordination for business development support, opportunity management, proposal coordination, contract administration, process improvement, and cross-functional communication.

This position is not responsible for executing operational client delivery work directly. Instead, it ensures strategic initiatives remain organized, and aligned with organizational objectives by coordinating stakeholders, providing support with monitoring progress against contractual commitments, identifying risks, and providing leadership with objective operational visibility. Success in this role is measured by improving execution of the administrative aspects of the contract lifecycle process to enable more efficient and effective business growth. As a by-product of ensuring contractual obligations are tracked with clear leadership visibility, this will help ensure the organization consistently delivers high-quality services that strengthen client relationships and generate new opportunities.

Key Responsibilities

Strategic Business Development & Opportunity Coordination

Support leadership in coordinating business development initiatives, RFPs, QBRs, proposal responses, and client presentations.
Support the proposal process by monitoring milestones, and ensuring timely completion of deliverables.
Coordinate with subject matter experts to gather technical, operational, pricing information, resource/staffing impacts, as well as supporting documentation.
In coordination with the PSG proposal team, maintain proposal templates, response libraries, and standardized proposal content.
Ensure all leads and opportunities are accurately entered and maintained within Salesforce.
Monitor the business development pipeline to ensure every active lead and opportunity has a defined action plan, assigned owner, key milestones, and target completion dates.
Provide GMCP leadership with objective reporting on pipeline health, proposal status, and business development activities, performance metrics, and renewal planning.
Coordinate post-award transition activities to ensure seamless handoff from business development to operations.

Strategic Program Coordination

Support operational coordination and tracking of strategic initiatives across On-Site Medical Operations and Private Client Operations.
Assist leadership in monitoring execution against contractual obligations, agreed deliverables, timelines, and project milestones.
Identify special project risks, schedule conflicts, resource constraints, and execution gaps while coordinating corrective actions with operational stakeholders.

Executive Reporting & Communications

Assist leadership in developing executive briefings, dashboards, reports, presentations, and operational summaries to support strategic planning, business development, and operational decision-making.
Coordinate strategic meetings, leadership action items, and follow-up activities.

Qualifications

Required

Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Communications, or a related field, or equivalent professional experience.
Five (5) or more years of experience supporting strategic programs, business operations, contracts, project management, or organizational initiatives.
Strong organizational, analytical, documentation, and multitasking skills.
Excellent written and verbal communication abilities.
Demonstrated ability to coordinate multiple concurrent priorities while meeting deadlines.
Proven ability to work effectively across cross-functional teams and influence without direct authority.

Preferred

Experience coordinating RFPs, RFQs, proposals, or government/commercial contracts.
Experience supporting healthcare, security, consulting, emergency management, or professional services organizations.
Experience with Salesforce CRM and project management platforms such as Asana, Smartsheet, Microsoft Project, or similar.
Experience developing executive reporting, operational dashboards, and workflow documentation.
Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Teams, and SharePoint.

Core Competencies