Strategic Business Enablement Lead

VSP Vision; United States; Hybrid; USD 74,000 - 131,000; Full time

Benefits offered by this job

Bonuses and commissions

Job summary

VSP Vision seeks a senior leader to manage a team of business and systems analysts supporting enterprise-wide projects and strategic initiatives. You will provide strategic direction for a complex service environment aligned with Customer Service and Sales needs.

Responsibilities include staffing, mentoring, issue resolution, platform standardization, and cross-functional collaboration to deliver automated solutions and measurable business impact.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports.
• Previous experience in a fast-paced customer service or sales environment.
• Demonstrated ability to provide services and support for complex systems or issues.
• Excellent interpersonal skills to facilitate, educate and build strong business partner relationships.
• Ability to communicate to all levels of the company.
• Strong organizational and project management skills.
• Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications.
• Ability to analyze work processes and make recommendations to improve department efficiency.
• Excellent problem solving and analytical skills.
• Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format.
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Responsibilities

• Manage team of business and systems analysts that support enterprise-wide corporate projects and strategic initiatives.
• Provide strategic direction and management in maintaining a complex service environment to meet Customer Service and Sales needs.
• Allocate staff to align with business priorities and staff development.
• Support project issues and resolution efforts, including analysis of critical issues.
• Support standardization of platforms across sales, marketing, and customer service processes.
• Manage internal resources to deliver automated solutions and set expectations for business needs.
• Educate business partners on applicable sales, service, and marketing technology and processes.
• Coordinate with other units to handle special requests and escalate customer inquiries.
• Ensure effective communications within Business Enablement and externally.
• Act as SME for operational processes in a sales and service environment.
• Maintain relationships with direct reports and improve employee satisfaction.

Skills

Leadership

People management

Project management

Communication

Analytical skills

Stakeholder engagement

Process improvement

Virtual engagement

Vendor management

Education

Bachelor’s degree in related field

Tools

Excel

Word processing

Job description

VSP Vision seeks a senior leader to manage a team of business and systems analysts supporting enterprise-wide projects and strategic initiatives. You will provide strategic direction for a complex service environment aligned with Customer Service and Sales needs.

Responsibilities include staffing, mentoring, issue resolution, platform standardization, and cross-functional collaboration to deliver automated solutions and measurable business impact.