Strategic B2B Credit & Collections Specialist

Addison Group; Wheeling (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Addison Group is seeking a Credit & Collections Specialist to manage a portfolio of 500–750 B2B customer accounts across multiple regions, with focus on credit analysis and account management. The role requires balancing collections with credit functions, reviewing credit reports, establishing limits, resolving payment discrepancies, and releasing orders from credit hold while partnering with sales.

Strong communication and organizational skills are essential to maintain accurate credit records

Qualifications

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Responsibilities

• Manage a portfolio of approximately 500–750 customer accounts across 3–4 regions.
• Conduct high-volume email and phone collections to ensure timely customer payments.
• Analyze customer creditworthiness and make informed credit recommendations.
• Review and analyze Dun & Bradstreet (D&B) reports and other credit information.
• Obtain and evaluate customer credit references.
• Create and maintain credit files for new and existing accounts.
• Establish and assign appropriate credit limits based on credit analysis, payment history, and company guidelines.
• Monitor accounts receivable balances and proactively follow up on past-due accounts.
• Analyze and resolve customer short pays, payment discrepancies, and account issues.
• Follow up on customer disputes and assist with payment reconciliation.
• Release customer orders from credit hold when appropriate.
• Partner with inside and outside sales representatives to resolve customer credit and collection issues.
• Respond promptly and professionally to customer inquiries regarding accounts, payments, credit limits, and orders.
• Maintain accurate and up-to-date customer account and credit documentation.
• Support additional credit and collections activities as needed.

Skills

Credit analysis

Accounts receivable

Credit reports

D&B reports

Excel (intermediate)

Dynamics AX/365

Communication

Problem solving

Tools

D&B reports

Excel

Job description

Addison Group is seeking a Credit & Collections Specialist to manage a portfolio of 500–750 B2B customer accounts across multiple regions, with focus on credit analysis and account management. The role requires balancing collections with credit functions, reviewing credit reports, establishing limits, resolving payment discrepancies, and releasing orders from credit hold while partnering with sales.

Strong communication and organizational skills are essential to maintain accurate credit records