Strategic Auto Dealer Relations Manager

Santander Consumer USA Inc.; Dover (DE); On-site; USD 77,000 - 128,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Dealer Relationship Manager to cover the Delaware territory, build and maintain partnerships with auto dealerships, and drive loan originations. This role requires traveling within the territory and delivering outstanding service to dealers and internal partners.

The ideal candidate will have 5+ years of sales experience in auto finance, strong negotiation and communication skills, and a solid understanding of dealership operations and finance programs.

Qualifications

• Bachelor’s degree in Business, Finance, Marketing or equivalent work experience.
• 5+ years of sales experience in auto finance, client relations, account management, relationship management, or automotive retail sales management.
• Proven ability to build strong business relationships and deliver results in a goal-oriented environment.
• Ability to travel daily within assigned territory up to 100% of the time.
• Experience in Microsoft Office products.
• Strong understanding of dealership operations and auto finance products.
• Excellent written and verbal communication, presentation, and negotiation skills.
• Self-starter with strong organizational and territory management abilities.
• Effective problem-solving and time management skills.

Responsibilities

• Establish, develop, and manage strong, trusted relationships with automotive dealerships within the territory.
• Grow loan originations and dealer engagement by promoting the company's auto finance programs including Santander.
• Auto Finance, OEM programs, small business, dealer commercial products, and digital services.
• Execute sales strategies and support key initiatives as directed by sales management.
• Identify market trends and competitive activities to identify growth opportunities.
• Provide ongoing education to dealerships on finance program guidelines, underwriting policies, digital tools, and other platforms.
• Maintain contact with dealership personnel through dealer visits to understand business needs, maximize engagement in the company’s offerings, and ensure overall satisfaction.
• Perform routine account management tasks and proper contact management to ensure accurate record keeping.
• Partner closely with Credit and Funding teams to deliver superior service and resolve dealer issues quickly.
• Coordinate meetings between Dealer Principals and dealer commercial services partners (Floor Plan).
• Communicate dealer performance KPIs with dealership owners and general management staff.
• Provide support to internal partners such as dealer collections, dealer performance, risk, pricing, legal, to resolve outstanding business matters.
• Represent the company at dealer events, trade shows, and industry meetings.
• Ensure compliance with all regulatory and company policies in dealer interactions.

Skills

Relationship building

Travel willingness

Communication skills

Negotiation skills

Time management

Self-starter

Problem solving

Education

Bachelor’s degree in Business, Finance, Marketing or equivalent

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Dealer Relationship Manager to cover the Delaware territory, build and maintain partnerships with auto dealerships, and drive loan originations. This role requires traveling within the territory and delivering outstanding service to dealers and internal partners.

The ideal candidate will have 5+ years of sales experience in auto finance, strong negotiation and communication skills, and a solid understanding of dealership operations and finance programs.