Strategic Ad Tech Customer Success Manager

Samsung Electronics America; New York (NY); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k)

Tuition Assistance

Paid Time Off

Employee Purchase Program

Job summary

Samsung Electronics America seeks a Customer Success Manager for Samsung Ads in New York. You will align with Sales, manage day-to-day client communications, and drive campaign performance from kickoff to renewal.

The role emphasizes deep knowledge of programmatic advertising, upsell opportunities, and cross‑functional collaboration within Sales & Marketing. Ideal candidates bring 5+ years in advertising sales/support, strong presentation and client-management skills, and a Bachelor’s degree.

Qualifications

• 5+ years in Advertising Sales support within Account Management.
• Able to meet deadlines in a fast-paced environment.
• Detail‑oriented with strong multitasking and organizational skills.
• Experience presenting to clients.
• Deep understanding of the digital advertising space.
• Bachelor’s degree required.

Responsibilities

• Align directly with Sales to provide seamless account support including RFP responses, media planning, post-sale kick-off and reports.
• Serve as lead contact for day-to-day client communication and issue resolution.
• Lead campaign kick-off meetings and manage launch timelines.
• Coordinate with product and operations on campaign requirements and KPIs.
• Maintain knowledge of Samsung Ads platform and upsell opportunities.
• Provide best practices and learnings from campaign performance to drive renewals.
• Collaborate with Marketing for client objectives and solutions.
• Educate and onboard new clients and address areas for improvement.
• Understand financials and contribute to annual sales growth.

Skills

Account Management

Advertising Sales

Client Communication

Campaign Optimization

Cross-functional Collaboration

Education

Bachelor's degree

Job description

Samsung Electronics America seeks a Customer Success Manager for Samsung Ads in New York. You will align with Sales, manage day-to-day client communications, and drive campaign performance from kickoff to renewal.

The role emphasizes deep knowledge of programmatic advertising, upsell opportunities, and cross‑functional collaboration within Sales & Marketing. Ideal candidates bring 5+ years in advertising sales/support, strong presentation and client-management skills, and a Bachelor’s degree.