Strategic Accounts Sales Support Coordinator

US11345-AIRGAS Airgas USA, LLC; Town of Germantown (WI); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Parental leave

Vacation & Holidays

Job summary

Airgas, located in Germantown, WI, seeks a Strategic Accounts Sales Support Coordinator in a hybrid role. You will support the commercial team with contract management, customer requirements, and process alignment across internal systems.

Responsibilities include coordinating with stakeholders, handling onboarding and account information changes, and producing reports. The role emphasizes accuracy, collaboration, and proactive problem solving to support strategic accounts.

Qualifications

• High School Diploma or equivalent.
• 2+ years inside sales, customer service or relevant Airgas/industry experience.
• Strong written and verbal communication skills.
• Relevant Microsoft Office or Google Suite experience.
• Demonstrates the ability to prioritize, multi-task and meet deadlines.
• Displays business acumen through strong communication and decision-making skills.
• Organized, self-motivated and proactive, able to work independently and in a team.
• Able to handle multiple tasks and changing priorities.
• Ability to interact with all levels of the Strategic Account team.

Responsibilities

• Assist the commercial team in managing customer contracts and coordinating with internal teams.
• Understand customer requirements and service commitments to align with internal processes.
• Ensure cost and fee considerations align with contract type and market standards.
• Coordinate timelines and documentation for rollout with SMEs and stakeholders.
• Manage ramp-down and transition of migrated accounts.
• Maintain contract files and relevant correspondence.
• Support reporting, data analysis, and account setup tasks.
• Promote best practices aligned with profitability goals.
• Identify and communicate process improvement opportunities.

Skills

Inside sales

Customer service

Communication skills

MS Office / Google Suite

Prioritization

Business acumen

Organized

Time management

Team collaboration

Process improvement

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Google Workspace

Job description

R10098466 Strategic Accounts Sales Support Coordinator (Open)

Location: Germantown, WI (LLC Support) - Management

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We're Hiring for a Strategic Accounts Sales Support Coordinator in Germantown, WI! We are looking for you ! Hybrid, 3 days in office Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment.

Responsibilities

• Assist the the commercial team in managing customer contracts, including coordinating and communicating with internal teams as needed
• Develop a clear understanding of customer requirements, contractual commitments, and service requirements to ensure alignment with internal business processes and best practices
• Ensure commercial expectations translate to business processes and systems and that cost and fee considerations are consistent with and appropriate for the contract type, market standards, investment requirements, and other support factors are reviewed and approved during the contract review process
• Collaborate with subject matter experts and stakeholders to establish appropriate implementation timelines and documentation required for rollout
• Coordinate the ramp-down and transition of Migrated and De-marketed Strategic Accounts
• Maintain details and organize files for each contract which will include the original contract, relevant correspondence, changes/deviations, amendments, and clarifications
• Work in partnership with the commercial team and business stakeholders to scope new requests, action deliverables, communicate and disseminate information. These may include but are not limited to: Report generation and analysis, including relevant financial and price exhibit views, Coordination of new account set-up, changes, & or customer master information changes, Coordination of customer credit review, Assist in resolving customer related order to cash issues, Communicate with key stakeholders, share information as needed, and provide timely progress reports on outstanding requests.
• Promote adoption of best practices within the Business Management Team that are in alignment with Strategic Account profitability goals
• Identify and communicate process improvement areas
• Responsible for aiding in own self-development by being available and receptive to all training made available by the company
• Maintain documentation of and development of processes
• Special or other duties as assigned

Required Qualifications

• High School Diploma or equivalent
• 2+ years inside sales, customer service or relevant Airgas/industry experience required
• Strong written and verbal communication skills
• Relevant Microsoft Office or Google Suite experience
• Demonstrates the ability to prioritize, multi-task and meet deadlines
• Displays business acumen through strong communication and decision-making skills
• Organized, self-motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work
• Outstanding work ethic; driven to meet critical deadlines in a fast-paced environment by managing multiple tasks and adapting to changing priorities
• Ability to interact with and take direction from all levels of the Strategic Account team including management, the sales field and other members of the SA Business Management Team
• Proven ability to identify and communicate process improvement opportunities

Preferred Qualifications

• Bachelor’s degree preferred, but not required
• Previous exposure to commercial contract terms and conditions preferred
• Prior experience manipulating datasets and analyzing data from multiple sources preferred

Benefits

• We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
• Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
• Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].