Strategic Accounts Sales & Ops Coordinator

Cengage Group; Jackson (MS); Remote; USD 42,000 - 54,000; Full time

Job summary

Cengage Group in the United States is seeking a Sales Consultant to support the sales process with content mapping, order processing, billing reviews, and contract alignment. You will organize CRM data, generate opportunity reports, and coordinate with cross-functional teams to drive account development and territory execution.

The role emphasizes adapting to changing priorities, delivering timely updates, and maintaining strong relationships with customers and internal teams across time zones.

Qualifications

• BA or BS degree strongly preferred.
• At least two years of successful sales (or customer interaction) experience.
• Direct sales, marketing or editorial experience.
• Experience working with digital sales products/applications and Salesforce.

Responsibilities

• Plan, organize, and support selling strategies in partnership with sales leadership and other sales personnel.
• Provide day-to-day administrative support that enables sales teams to focus on customer engagement and revenue-generating activity.
• Update and maintain Salesforce, including opportunity, account, contact, activity, and territory information as needed.
• Pull and organize CRM and Sales Operations reports to support opportunity analysis, territory planning, forecasting, and follow-up.
• Assist with contract alignment, order processing and review, billing questions or reviews, and related customer or internal follow-through.
• Manage and support content mapping exercises and other customer-specific sales support activities.
• Support marketing and sales initiatives as they relate to account development, customer engagement, and territory execution.
• Coordinate effectively with Sales Management, Account Directors, Customer Success, Solutions Specialists, and other cross-functional partners.
• Identify process gaps, customer trends, or recurring needs and communicate recommendations that can improve sales execution or customer support.
• Maintain effective coverage of assigned open territories
• Support Account Plan activities to optimize sales and/or renewal potential within assigned open territories.
• Work with Regional Directors and Account Directors to achieve open-territory and regional sales goals and to ensure continuity of customer coverage.
• Provide support to Account Directors to prospect, qualify, advance, and close appropriate sales opportunities through phone, email, virtual meetings, and technology demonstrations.
• Participate in account planning and handoffs to ensure open-territory activity is documented and can transition smoothly when permanent territory ownership is established.
• Manage communications, reporting, and team support
• Exhibit proficient use of technology and communication tools in performing routine job responsibilities and customer interactions.
• Provide timely status updates and reporting to the manager and other sales leaders as required.
• Communicate and coordinate effectively with internal and external customers across multiple time zones.
• Fulfill team support roles and special projects as required, balancing urgency, customer impact, and business priorities.
• Perform other duties as assigned by management.

Skills

Flexible

Driven to succeed

Active listening

Strong presentation

Tech-savvy

Organizational skills

MS Office proficiency

Education

BA or BS degree strongly preferred

Tools

Salesforce

Job description

Cengage Group in the United States is seeking a Sales Consultant to support the sales process with content mapping, order processing, billing reviews, and contract alignment. You will organize CRM data, generate opportunity reports, and coordinate with cross-functional teams to drive account development and territory execution.

The role emphasizes adapting to changing priorities, delivering timely updates, and maintaining strong relationships with customers and internal teams across time zones.