Strategic Accounts Project Coordinator

Mac Papers and Packaging; Jacksonville (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Mac Papers + Packaging is seeking a Strategic Accounts Project Coordinator to support the full life cycle of customer projects, pricing, and service accuracy. You will work with internal teams and customers to keep information organized, current, and shared with the right people.

Qualifications include a high school diploma (Bachelor’s preferred), 5 years in project management or customer service, and strong Excel/Office skills.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 5 years of project management or customer service experience.
• Excellent interpersonal and written/spoken communication skills.
• Proficient in Microsoft Office; Excel, Word, and PowerPoint.
• Ability to work independently and as part of a team; strong attention to detail.
• English reading and writing proficiency required.
• Must be able to pass a drug screen and background check.

Responsibilities

• Support Strategic Account team in gathering and documenting requirements, scope, and objectives for RFQs.
• Assist with organizing data, documentation, timelines, sourcing, and pricing for RFQs, tracking progress and raising issues to the Project Coordinator or Business Development Manager.
• Track changes in lead times, market indexes, and supplier pricing, and share updates with the team to support customer pricing and inventory decisions.
• Help maintain price files for Strategic Accounts customers, and run routine checks to confirm that sales transactions match negotiated cost and sell prices.
• Organize and file legal paperwork (e.g., NDAs, contracts, and other terms of agreement) for Strategic Accounts customers.
• Monitor order fulfillment and resolve service issues.
• Support inventory requests to include item code setup and demand changes.
• Help coordinate communication between the customers and internal teams.
• Assist Strategic Account team with preparing sales quotes and researching product sourcing options.
• Keep customer information files up to date for each Strategic Account customers.
• Other duties as assigned.

Skills

Interpersonal communication

Teamwork

Time management

Microsoft Office

Excel

Word

PowerPoint

Education

High school diploma or GED

Bachelor’s degree

Tools

Excel

Word

PowerPoint

Job description

The Strategic Accounts Project Coordinator plays a key support role on the Strategic Accounts team, helping keep customer projects, pricing and service running smoothly and accurately. Working closely with internal teams and customers, this position supports the full life cycle of account activity and makes sure information is organized, current and shared with the right people. (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions

• Support Strategic Account team in gathering and documenting requirements, scope, and objectives for RFQs.
• Assist with organizing data, documentation, timelines, sourcing, and pricing for RFQs, tracking progress and raising any issues to the Project Coordinator or Business Development Manager.
• Track reported changes in lead times, market indexes, and supplier pricing, and share updates with the team to support customer pricing and inventory decisions.
• Help maintain price files for Strategic Accounts customers, and run routine checks to confirm that sales transactions match negotiated cost and sell prices.
• Organize and file legal paperwork (e.g., NDAs, contracts, and other terms of agreement) for Strategic Accounts customers.
• Monitor order fulfillment and resolve service issues.
• Support inventory requests to include item code set up and demand changes.
• Help coordinate communication between the customers and internal teams.
• Assist Strategic Account team with preparing sales quotes and researching product sourcing options.
• Keep customer information files up to date for each Strategic Account customers.
• Other duties as assigned.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education And/or Experience

• High school diploma or GED required.
• Bachelor’s degree preferred.
• 5 years’ experience in project management or customer service, preferably in the packaging industry.
• Excellent interpersonal and communication skills.
• Computer proficiency in Excel, Word, and Power Point.
• Ability to work individually and as part of a team.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer. Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral and written communications skills.
• Must be able to work alone, and with a team.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to pass a drug screen and criminal background check.

Work Environment

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to walk and stand continuously for long periods of time.
• Talk or hear, both in person and by telephone.
• Reach with hands and arms.
• Specific vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 25 lbs.

Mental Demands

• Regularly required to use written and oral communication skills.
• Will interact regularly with managers and staff.
• Must be able to work independently with little supervision.

Work Environment

• Employee works under typical office conditions, and the noise level is usually quiet.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.