Strategic Accounts Executive

Eckoh; United States; On-site; USD 180,000 - 230,000; Full time

Job summary

Eckoh is seeking an experienced Strategic Account Executive to expand Eckoh’s presence in US healthcare Payers and Providers. This new-business role requires an enterprise sales professional with deep healthcare knowledge, established relationships, and a proven track record of opening new accounts and closing high-value engagements.

You will develop opportunities, manage complex sales cycles, and align Eckoh’s Secure Payments, Conversational AI, and Customer Engagement Security solutions with

Qualifications

• 5+ years of enterprise software or SaaS sales in US healthcare.
• Proven hunter who sources, develops, and closes new enterprise logos.
• Deep understanding of healthcare workflows and payer operations.
• Existing relationships with healthcare executives.
• Experience selling CX/CCaaS/secure payments in healthcare.
• Expertise managing complex, multi-stakeholder sales cycles.
• Structured qualification using MEDDPICC.
• Ability to navigate healthcare tech ecosystems.
• Strong executive presence and communication.

Responsibilities

• Develop opportunities across US Healthcare Payer and Provider markets.
• Own the sales process from first conversation to close.
• Identify strategic accounts and penetrate with proactive prospecting.
• Position Eckoh’s Secure Payments, Conversational AI, and security solutions.
• Collaborate with internal teams on solution fit.
• Represent Eckoh at healthcare industry events.

Skills

Healthcare sales

Hunter mentality

Enterprise software sales

Relationship building

Executive communication

Pipeline management

MEDDPICC

Commercial acumen

Healthcare technology

Secure payments / CX / CCaaS

Job description

Eckoh is a market leader in Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint, one of the world’s leading private asset growth investors, with over $75 billion of assets under management.

Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences. As a PCI DSS Level 1 Service Provider, our Secure Payments solutions, expanding Conversational AI capabilities, and broader Customer Engagement Security portfolio help enterprises protect sensitive data, improve customer experience, and modernize the way they operate. With a strong heritage in secure payments and an expanding portfolio of cloud-native, omnichannel engagement solutions, our focus is simple: to make every customer interaction secure, whether handled by a human agent or an AI agent, without compromising the customer experience.

Our client portfolio, which includes many of the Fortune 250, spans a broad range of industries including healthcare, retail, hospitality, financial services, and utilities.

The Role:

To support our continued growth across the US healthcare market, we are seeking an experienced, commercially driven Strategic Account Executive to expand Eckoh’s presence across Healthcare Payers and Providers. This is a new-business-focused role for a proven enterprise sales professional with deep healthcare industry knowledge, established relationships, and a consistent track record of opening new accounts and securing complex, high-value client engagements. The successful candidate will be responsible for developing new enterprise relationships, building a strong pipeline, and closing opportunities across Eckoh’s Secure Payments, Conversational AI, and Customer Engagement Security portfolio.

We are looking for someone who understands the operational and financial challenges facing healthcare organizations, from patient access and revenue cycle management to member services and payer operations, and can translate those challenges into meaningful opportunities for Eckoh’s solutions.

Success in this role requires more than managing an existing pipeline. You’ll be expected to identify and penetrate strategic accounts, create opportunities through proactive prospecting and industry relationships, and lead complex enterprise sales cycles through to close.

Responsibilities:

Winning new enterprise customers is at the heart of this role. You will develop opportunities across US Healthcare Payers and Providers through focused prospecting, established industry relationships and a strong understanding of the challenges they face. You will own the sales process from the first conversation through to close, working with colleagues across Eckoh to develop the right solution for each customer.

Focus:

• New Business Development: Identify, pursue, and secure new enterprise clients across US Healthcare Payer and Provider markets. Personally generate and develop new-logo opportunities, consistently delivering against annual new business revenue targets.
• Strategic Account and Territory Development: Develop and execute account strategies combining targeted named-account plans with proactive territory prospecting. Own pipeline generation and account penetration, leveraging Marketing and Business Development support to accelerate opportunity creation.
• Healthcare Industry Expertise: Apply a strong understanding of healthcare operations and customer journeys to identify opportunities across patient access, appointment scheduling, registration, referrals, revenue cycle management, patient payments, eligibility, claims, prior authorization, and member services.
• Consultative Solution Selling: Engage senior healthcare stakeholders to understand business priorities, operational challenges, and technology requirements, positioning Eckoh’s Secure Payments, Conversational AI, and Customer Engagement Security solutions to improve operational efficiency, protect sensitive information, and enhance patient and member experiences.
• Healthcare Technology Ecosystem: Navigate complex healthcare technology environments, including patient engagement platforms, healthcare CRM, contact center infrastructure, and enterprise systems. Partner with internal technical teams to address integration requirements and shape solutions that fit within customers’ existing environments.
• Strategic Partner Engagement: Leverage established relationships with healthcare technology providers, independent software vendors (ISVs), and industry partners to strengthen account strategies, influence opportunities, and support the successful positioning of Eckoh’s solutions.
• Executive Relationship Management: Develop and maintain relationships with senior decision-makers across IT, Contact Center Operations, Patient Access, Revenue Cycle, Member Experience, and Payer Operations, establishing Eckoh as a trusted partner.
• Enterprise Deal Management: Lead complex, multi-stakeholder sales cycles from initial engagement through contract execution, coordinating internal technical, commercial, and executive resources to advance opportunities and overcome obstacles.
• Forecasting and CRM Excellence: Maintain accurate pipeline and account information within Salesforce, applying structured qualification methodologies such as MEDDPICC to manage opportunity progression, identify deal risks, and deliver reliable forecasts.
• Market Development: Represent Eckoh at relevant healthcare industry events, maintain awareness of market developments, and contribute customer and competitive intelligence to support ongoing healthcare vertical growth.

What you will bring:

You’ll be an established enterprise salesperson with a strong record of winning new business in the US healthcare market. You will know how Payers and Providers operate, understand their key patient and member journeys, and have the relationships and experience to navigate complex buying decisions and technology environments.

• Healthcare Sales Experience: 5+ years of successful enterprise software or SaaS sales experience, including direct sales into US Healthcare Payer and/or Provider organizations.
• Proven Hunter Mentality: A consistent track record of personally sourcing, developing, and closing new enterprise logos, including complex six-figure-plus software or SaaS transactions. Demonstrated ability to create pipeline independently rather than relying primarily on inbound opportunities.
• Healthcare Industry Knowledge: Deep understanding of healthcare workflows, operational priorities, and patient/member journeys, particularly across patient access, revenue cycle management, and payer operations.
• Established Healthcare Relationships: An existing network of healthcare executives, decision-makers, and technology ecosystem partners, with the ability to leverage those relationships to develop new business opportunities.
• Healthcare Technology Expertise: Experience selling complex solutions involving healthcare technology integrations, with a strong working knowledge of healthcare CRM, patient engagement platforms, contact center technologies, and the broader healthcare ISV ecosystem.
• Relevant Solution Background: Enterprise sales experience in Customer Experience (CX), Contact Center as a Service (CCaaS), Conversational AI, secure payments, or related enterprise technology solutions within healthcare.
• Enterprise Sales Execution: Proven ability to manage complex, multi-stakeholder sales cycles, apply structured qualification methodologies such as MEDDPICC, and maintain accurate pipeline and revenue forecasts.
• Executive Presence: Strong communication, presentation, and relationship-building skills, with the ability to engage senior business and technology stakeholders and establish credibility within large healthcare organizations.
• Commercial Acumen and Ownership: Highly organized, self-motivated, and comfortable taking full responsibility for territory development, account strategy, pipeline creation, and new business results.
• Experience selling secure payment, patient financial engagement, revenue cycle, or other solutions supporting financial transactions within healthcare environments.
• Familiarity with healthcare interoperability standards, APIs, and enterprise integration frameworks.
• Experience working with healthcare technology partners and ISVs to influence or accelerate complex enterprise sales opportunities.
• Knowledge of HIPAA, PCI DSS, data protection, and the regulatory requirements affecting healthcare customer interactions.
• Experience selling cloud-based, AI-enabled, or customer engagement solutions within large healthcare enterprises.

Personal Attributes:

We’re seeking a driven, commercially minded individual who combines the tenacity of a new-business hunter with a genuine understanding of the healthcare market. You’ll be confident developing new relationships, comfortable engaging senior executives, and skilled at navigating long, complex sales cycles. You’ll bring the discipline to manage a strategic territory, the curiosity to understand evolving healthcare challenges, and the resilience needed to consistently create and close new business. You’ll be collaborative, accountable, and comfortable working across Sales, Marketing, Product, and technical teams to deliver the best outcome for our clients.

Our culture:

Our values sit at the heart of the culture at Eckoh:

We encourage and support everyone to grow with Eckoh

We challenge, listen, and are open minded to change and suggestions from others

As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients

We take personal ownership to strive for excellence in whatever we do

We are welcoming, embrace diversity and respect each other in a spirit of true humanity

Join Us!