Strategic Accounts Associate

Sonepar Canada, Inc.; Pennsylvania; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K Plan

Competitive Medical Plans

Paid Time Off

Paid Company Holidays

Floating Holiday

On Demand Pay

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Long-term and Short-term Disability

Life Insurance

Job summary

Sonepar Canada, Inc. is seeking a Strategic Accounts Associate to support selling efforts to key customers by managing order entries and assisting in sales tasks. The ideal candidate will communicate effectively with clients, ensuring their needs are met while supporting strategic sales efforts.

This role requires proficiency in Microsoft Office and the ability to prioritize tasks. The position offers various benefits, including competitive medical plans, a 401K plan, and paid time off.

Qualifications

• Proficient in Microsoft Office Suite, including Excel, Word, Teams, PowerPoint.
• Effective verbal and written communication skills.
• Ability to prioritize and manage time effectively.
• Ability to collaborate with others in a team environment.
• Strong interpersonal skills and a professional demeanor.
• Strong problem-solving skills.

Responsibilities

• Support orders via various communication methods.
• Assist in sales support tasks and client research.
• Communicate with customers about their goals and needs.
• Provide pricing information and product recommendations.
• Handle customer queries and issues professionally.
• Support general selling efforts from a corporate perspective.

Skills

Microsoft Office Suite proficiency

Effective communication skills

Time management

Team collaboration

Interpersonal skills

Problem-solving

Education

Associate's degree or equivalent

Job description

Job Summary

Strategic Accounts Associates support selling efforts to key customers by performing the following duties.

• Provide support with customer service order entry functions for orders received via the Internet as well as other sources.
• Assist in sales support tasks, including client research, meeting preparations and reports.
• Communicate directly with customers and understand client goals and project requirements.
• Provide support in responding to customer RFQ’s (Request for Quote) by communicating Irby capabilities as they relate to customer requirements and determining competitive price levels.
• Support the overall Strategic Accounts selling effort from a corporate perspective.
• Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co‑workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Handle difficulties with customers, vendors and coworkers with diplomacy and seeks assistance when needed.
• Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Determine the make, type and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identify and utilize appropriate company and/or customer pricing systems.
• Communicate with customers via phone or in person to receive orders for products, or handle orders received via the Internet or EDI.
• Describe or demonstrate product, using samples or catalog, and emphasize saleable features.
• Solicit sale of new or additional products.
• Provide support in preparing lists of prospective customers via telephone, fax, e‑mail, etc. to solicit orders.
• Provide support with oral and written quotations or estimates of prices, terms, and delivery for standard, complex or non‑standard merchandise.
• Perform other special projects or duties as assigned.

Minimum Qualifications

• Proficient in Microsoft Office Suite, such as Excel, Word, Teams, PowerPoint.
• Effective verbal and written communication skills.
• Ability to prioritize and manage time effectively.
• Ability to collaborate with others and work effectively in a team environment.
• Strong interpersonal skills and professional demeanor.
• Strong problem‑solving skills to address customer issues.

Preferred Qualifications

• Associate’s degree (B. A.) or equivalent from a two‑year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience.

Benefits

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long‑term and Short‑term Disability, and Life Insurance.

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail].