Strategic Account Representative

D&H Distributing Co.; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

401k

Paid Time Off

Medical Insurance

Dental and Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Job summary

D&H Distributing Co. is seeking a customer-facing Sales role responsible for assigned accounts, driving revenue, margin, and growth. You will manage both active and inactive accounts, build relationships, and ensure customer satisfaction in line with company goals.

Hybrid role based near Harrisburg, PA or Clearwater, FL, with travel to client sites as needed. Requires at least 3 years of sales experience and strong MS Office proficiency; education preferred.

Qualifications

• Minimum 3 years of sales or phone sales experience.
• College education preferred or equivalent.
• Sales and/or technical certifications a plus.
• Basic knowledge of computer hardware.

Responsibilities

• Meet sales goals, forecast, and attain revenue, margin, and breadth targets.
• Set product prices for bids, quotes, and deals while maintaining satisfaction.
• Make daily outbound calls to reseller base to build relationships and drive sales.
• Enter and track customer interactions in CRM; manage opportunities from open to close.
• Collaborate with vendors and internal teams to grow revenue within the assigned base.
• Respond to inbound inquiries promptly and maintain SLA compliance.
• Attend trainings, meetings, and events as required; present business plans for partners.

Skills

Basic hardware knowledge

Microsoft Office

Verbal and written communication

Education

College education

Tools

Microsoft Office

Job description

This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL.

Please note, candidates must be located within 60 miles of either office location.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY

Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for sales goal, forecast and attainment, including the achievement of revenue, margin, and breadth goals
• Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction
• Create call plans, and conduct outbound calls daily with reseller base in an effort to build relationships, sell and assist with opportunities
• Complete outbound campaigns and record results of call within CRM
• Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base.
• Responsible for answering sales teams inbound queue calls daily
• Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA.
• Attend sales and product trainings, huddles, and in person quarterly meetings as required
• Attend reseller shows and events to meet with prospects in person, as needed.
• Project a professional company image through customer and vendor interactions.
• Process and maintain customer transaction through ERP sales platform
• Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities.
• Adhere to all company policies procedures and ethics including company attendance policy.
• Attend team huddles, team meetings, and collaborate with team members
• Responsible for creating and presenting business plans for targeted partners

KNOWLEDGE, SKILLS, and/or ABILITIES

• Basic knowledge of computer hardware.
• Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.
• Professional verbal and written communication skills.
• Ability to use PC, phone, calculator, fax, printer, copier.

EDUCATION and/or EXPERIENCE

• Education
  • College education preferred and/or equivalent combination of education/experience.
• Experience
  • Minimum 3 years of sales or phone sales experience.
  • Sales and/or technical certifications a plus.