Outbound Sales Representative

D&H Distributing; Harrisburg (Dauphin County); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401k

Paid Time Off

Medical, Prescription, Dental, Vision

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Job summary

D&H Distributing is seeking a Customer-Facing Sales professional for a hybrid role based in Harrisburg, PA or Clearwater, FL. Candidates must live within 60 miles of either location and will handle assigned accounts, drive revenue, margin, and product breadth while ensuring customer satisfaction.

The role requires outbound calling, CRM/ERP usage, and collaboration with vendors and internal teams to expand our reseller base. Strong communication and 3+ years sales experience are expected.

Qualifications

• Minimum 3 years of sales or phone sales experience.
• College education preferred or equivalent.
• Sales and/or technical certifications a plus.
• Basic knowledge of computer hardware.
• Proficient with Microsoft Office suite.
• Professional verbal and written communication skills.

Responsibilities

• Meet sales goals, forecast, and attainment for revenue and margin.
• Set product prices for bids and quotes while maintaining customer satisfaction.
• Develop outbound calls and call plans; build reseller relationships.
• Use CRM to track contacts and manage opportunities from Open to Close.
• Collaborate with vendors and internal teams to grow revenue and breadth.

Skills

Communication skills

Basic hardware knowledge

Microsoft Office proficiency

Education

College education preferred or equivalent

Tools

CRM system

ERP sales platform

Job description

This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL.

Please note, candidates must be located within 60 miles of either office location.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY

Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for sales goal, forecast and attainment, including the achievement of revenue, margin, and breadth goals
• Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction
• Create call plans, and conduct outbound calls daily with reseller base in an effort to build relationships, sell and assist with opportunities
• Complete outbound campaigns and record results of call within CRM
• Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base.
• Responsible for answering sales teams inbound queue calls daily
• Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA.
• Attend sales and product trainings, huddles, and in person quarterly meetings as required
• Attend reseller shows and events to meet with prospects in person, as needed.
• Project a professional company image through customer and vendor interactions.
• Process and maintain customer transaction through ERP sales platform
• Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities.
• Adhere to all company policies procedures and ethics including company attendance policy.
• Attend team huddles, team meetings, and collaborate with team members
• Responsible for creating and presenting business plans for targeted partners

KNOWLEDGE, SKILLS, and/or ABILITIES

• Basic knowledge of computer hardware.
• Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.
• Professional verbal and written communication skills.
• Ability to use PC, phone, calculator, fax, printer, copier.

EDUCATION and/or EXPERIENCE

• Education
• College education preferred and/or equivalent combination of education/experience.
• Experience
• Minimum 3 years of sales or phone sales experience.
• Sales and/or technical certifications a plus.