Strategic Account & Projects Manager

Kloeckner Metals Corporation in; Cincinnati (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) with Company Match

Health insurance – Medical/Prescripion

Vision

Health Savings Account

Wellness Stipend

Paid Life insurance

Paid Long-Term Disability Insurance

Paid Short-Term Disability Insurance

Adoption Assistance (Financial)

Adoption & Fertility Navigation Suppo

Paid Time Off

Paid Holidays

Referral Program

Employee Assistance Program

Employee Discount

Job summary

Kloeckner Metals Corporation is seeking an Account Manager to serve as the primary contact for assigned accounts, building strong customer relationships and identifying new opportunities within existing accounts.

This role emphasizes collaboration with sales, accurate order processing, contract negotiation, and maintaining market knowledge to drive profitability and customer satisfaction.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Sales, or a related field; or an Associate's degree with relevant work experience.
• Previous experience in sales, management, account management, or a relevant field.
• Strong analytical, communication, and relationship-building skills, with a customer-service focus.

Responsibilities

• Order processing: Ensure timely and accurate processing of orders according to customer requirements.
• Build and maintain strong, long-term relationships with clients.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Negotiate contracts and close agreements to maximize profitability.
• Identify and develop new business opportunities within existing customers and areas for improvement to meet sales quotas.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Maintain up-to-date knowledge of plant workload, stock levels, market trends, contract processes, and delivery schedules to provide accurate information to customers.
• Develop and maintain a thorough understanding of the end-user applications of assigned metal products to optimize sales potential.
• Coordinate with management to ensure optimal lead times and inventory levels, and identify aged/obsolete inventory with suggested dispositions.
• Prepare monthly reports on account status and communicate the progress of initiatives to internal and external stakeholders.
• Ensure compliance with corporate mill claim policies and advise management of challenging customer requests, escalating issues as needed.
• Schedule appointments with vendors and operational staff to minimize production time for material inspections and ensure successful resolution of claims.
• Provide data and insights to improve quality control.
• Perform other related duties as assigned

Skills

Problem-Solving

Results-Driven

Communication

Customer Service

Multi-Tasking

Attention to Detail

Reliability

Microsoft Office

Negotiation

Sales Experience

Education

Bachelor's degree in Marketing, Business Administration, Sales, or a related field; or an Associate's degree with equivalent relevant work experience

Tools

Microsoft Office Suite

Job description

Kloeckner Metals Corporation is seeking an Account Manager to serve as the primary contact for assigned accounts, building strong customer relationships and identifying new opportunities within existing accounts.

This role emphasizes collaboration with sales, accurate order processing, contract negotiation, and maintaining market knowledge to drive profitability and customer satisfaction.