Strategic Account Manager (Intellectual Property)

Clarivate Analytics; United States; Remote; USD 130,000 - 175,000; Full time

Benefits offered by this job

Medical

Dental

Prescription drug

Life insurance

401k with match

Long term disability coverage

Vacation

Sick time

Volunteer time

Discount programs

and many more

Job summary

Clarivate is hiring a Strategic Account Manager to lead growth and retention across a portfolio of key enterprise accounts. You will drive multi-year plans, manage executive relationships, and collaborate across product, legal, and services teams to maximize value.

Based remotely in the United States, this role requires proven, large-scale enterprise sales experience, with a track record of revenue growth and customer success in IP, software, SaaS, or analytics solutions.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 10+ years of experience in enterprise sales or related roles.
• 7+ years managing complex B2B sales cycles and relationships.
• Experience with SaaS, software, analytics, or IP-related services.

Responsibilities

• Own and grow revenue across an assigned portfolio of strategic accounts.
• Develop multi-year account plans aligned with customer priorities.
• Identify cross-sell, upsell, whitespace and expansion opportunities.
• Maintain a healthy pipeline and coordinate executive sponsorship programs.
• Establish trusted advisor relationships with senior stakeholders.
• Lead renewal strategy and collaborate with cross-functional teams.

Skills

Enterprise sales

Strategic account management

Revenue growth

Cross-functional leadership

CRM systems (Salesforce)

Executive stakeholder management

Education

Bachelor's degree or equivalent

Tools

CRM systems (Salesforce)

Job description

We are hiring a Strategic Account Manager (SAM) to join our Intellectual Property team at Clarivate! In this role, you will be responsible for the growth, retention, and strategic development of a portfolio of key customer accounts. Acting as the primary commercial relationship owner, the SAM develops and executes multi-year account strategies that align customer business objectives with Clarivate's Patent, Trademark, IP Management Software, Data & Analytics, and IP Services solutions. This role serves as a trusted advisor to executive stakeholders across Intellectual Property, Legal, Innovation, R&D, Brand Protection, and Business Leadership functions. The Strategic Account Manager drives customer success through consultative engagement, value-based selling, proactive account management, and cross-functional collaboration, ensuring customers maximize the value of their investment while achieving their innovation and business objectives. The ideal candidate has a proven track record of growing strategic enterprise relationships, navigating complex sales environments, and identifying opportunities that drive long-term mutual success.

About You – experience, education, skills, and accomplishments

• Bachelor's degree or equivalent professional experience
• 10+ years of experience in enterprise sales, strategic account management, business development, customer success, or related commercial roles
• 7+ years of experience managing complex B2B sales cycles and customer relationships
• Experience supporting Intellectual Property, Patent, Trademark, Innovation, Legal, R&D, Brand Protection, Technology, or Information Services organization
• It would be great if you also had... Knowledge of intellectual property lifecycle management, patent intelligence, trademark protection, IP management software, patent renewals, or related disciplines
• Experience selling SaaS, software, subscription, analytics, data, workflow, information, or professional services solutions
• Demonstrated success achieving revenue growth, retention, and expansion objectives
• Experience managing sophisticated enterprise or strategic customer portfolios
• Experience utilizing Salesforce or similar CRM platforms, including pipeline forecasting and account planning
• Ability to work cross-functionally and effectively coordinate internal resources to meet customer needs

What will you be doing in this role?

Strategic Account Planning & Growth

• Own and grow revenue across an assigned portfolio of strategic accounts
• Develop and execute comprehensive multi-year account plans that align with customer business priorities and growth objectives.
• Identify and pursue cross-sell, upsell, whitespace, and expansion opportunities across Clarivate's Patent, Trademark, IP Management, Analytics, and Services portfolios
• Build and maintain a healthy pipeline of qualified opportunities to support short-term and long-term growth objectives
• Leverage account intelligence and market insights to prioritize growth initiatives and maximize account penetration
• Coordinate executive sponsorship programs and strategic account governance activities.

Customer Relationship Management

• Establish and maintain trusted advisor relationships with executive sponsors, key decision-makers, and influencers
• Develop stakeholder engagement plans that expand relationships across business, legal, innovation, technology, procurement, and operational functions
• Conduct Executive Business Reviews (EBRs) and strategic account reviews focused on customer outcomes, value realization, business priorities, and growth opportunities
• Gain a deep understanding of customer strategies, innovation initiatives, challenges, and organizational goals
• Position Clarivate solutions as strategic enablers that support customer objectives and deliver measurable business value

Renewal, Retention & Customer Success

• Lead renewal strategy and execution across assigned accounts to achieve or exceed retention targets
• Partner with Customer Success, Professional Services, Product Specialists, and Support teams to drive solution adoption and customer value realization
• Identify account risks proactively and develop mitigation strategies to protect revenue and strengthen customer relationships
• Monitor customer health, engagement, and business outcomes to support long-term retention and growth.
• Cultivate customer advocacy and reference relationships

Commercial Leadership

• Manage complex, enterprise-level sales cycles involving multiple stakeholders and business units
• Lead proposal development, business case creation, contract negotiations, and commercial discussions
• Develop and present value-based ROI and business outcome narratives to executive stakeholders
• Negotiate pricing, contract terms, and commercial agreements within established guidelines
• Maintain high levels of forecast accuracy, pipeline management, and CRM discipline
• Collaborate with Legal, Finance, Product Management, Marketing, Services, and Customer Success teams to achieve customer and business objectives

Industry Expertise & Market Intelligence

• Stay current on trends impacting Intellectual Property, innovation management, R&D, patent strategy, trademark protection, AI-enabled workflows, and legal technology
• Share competitive intelligence, customer insights, and market feedback with internal stakeholders
• Act as the voice of the customer by identifying emerging customer needs and market opportunities
• Contribute to account management best practices and sales excellence initiatives across the organization

Hours of Work

Full Time, Permanent position

This is a remote position located in the United States supporting the Midwest and West Coast areas. Preference will be for candidates in the territory. Must be able to travel up to 25%.

Compensation - US Only

The expected base salary for this position is $130,000- $175,000 USD per year. This role is eligible for sales incentive earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes:

• medical
• dental
• prescription drug
• life insurance
• 401k with match
• long term disability coverage
• vacation
• sick time
• volunteer time
• discount programs
• and many more

#LI-LP #LI-Remote At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity.

For more information, please visit clarivate.com