Strategic Account Manager - Healthcare

Microsoft; Indianapolis (IN); On-site; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a Strategic Account Manager for Healthcare to drive digital transformation and enhance customer engagement. This role involves managing multi-year account plans, fostering strategic relationships, and leveraging cloud solutions to meet customer needs. The ideal candidate will possess strong account management skills, strategic thinking capabilities, and a deep understanding of customer priorities. Join a collaborative environment where your insights will shape business outcomes and empower organizations to achieve more.

Qualifications

• Proven experience in account management and strategic planning.
• Strong understanding of cloud solutions and digital transformation.

Responsibilities

• Manage long-term customer plans and influence business metrics.
• Develop strategies to showcase cloud offerings based on industry trends.

Skills

Account Management

Strategic Thinking

Customer Engagement

Cloud Solutions

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

Overview

We are looking to hire a Strategic Account Manager - Healthcare to join Microsoft Healthcare Life Sciences. Our mission is to empower every person and organization on the planet to achieve more. We aim to build experiences and tools that make professionals in any business more productive. We are driving digital transformation to make a difference in people's lives and organizations worldwide. Microsoft is a place for passionate innovators to collaborate, envision, and advance their careers in a world of endless possibilities, innovation, openness, and sky's-the-limit thinking—a cloud-enabled world.

We are insatiably curious, always learning, embracing uncertainty, taking risks, and learning from mistakes. We collaborate across boundaries to bring the best of Microsoft to our customers, because we believe we are better together. Our goal is to help customers empower their employees, engage their customers, optimize operations, and transform their products, services, and business models. We are customer-obsessed—loving to learn about our customers and developing solutions that meet their needs.

Responsibilities

The Strategic Account Manager - Healthcare will:

1. Manage the development and application of a mature/dynamic customer plan to sustain a long-term business portfolio and collaborate across organizations and partners to influence the broader ecosystem (e.g., legislation).
2. Leverage close relationships with account leaders and ecosystem stakeholders to shape strategic direction and influence business metrics.
3. Expand strategic customer relationships to drive greater impact and organizational reach.
4. Anticipate issues/risks, identify root causes, remove blockers, and establish recovery plans to enhance customer experience.
5. Develop strategies showcasing Microsoft's cloud offerings, grounded in industry trends and customer needs.

Account Management

Manage multi-year account plans, lead strategies to increase sales, and open new opportunities. Coordinate diverse teams, proactively expand networks, and develop tailored account plans with partners and decision makers. Influence stakeholders to drive change and improve Microsoft's offerings based on customer feedback and industry insights.

Strategic Thinking

Articulate Microsoft's and partners' perspectives, connect with decision makers at multiple levels, and drive purchase decisions. Facilitate evolution of customer business models using Microsoft capabilities and industry insights to create long-term advantages.

Customer Engagement

Develop deep understanding of customer needs, priorities, and strategies. Anticipate needs to deliver insights and educate customers on solutions. Build trust and loyalty through innovative ideas, open communication, and executive sponsorship. Drive digital transformation and showcase the value of Microsoft's solutions, aligning with customer KPIs.

Other

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