Strategic Account Manager - Healthcare

Garda World Security; Chicago (IL); Remote; USD 90,000 - 100,000; Full time

Job summary

GardaWorld Security seeks a Strategic Account Manager to lead security operations and foster client partnerships. This role involves managing complex projects, ensuring contractual compliance, and delivering exceptional client service, with opportunities for career growth and a comprehensive benefits package.

Benefits

Medical, dental, and vision insurance

401(k) with employer matching contributions

Paid time off (PTO) policy

Paid holidays

Disability coverage

Life insurance options

Career growth opportunities

Qualifications

• 5+ years of successful experience in security operations management.
• Authorized to work in the United States.

Responsibilities

• Manage high-impact accounts and oversee security initiatives.
• Conduct periodic reviews for compliance and maintain communication with clients.

Skills

Leadership

Analytical skills

Multitasking

Communication

Project management

Financial analysis

Detail-oriented

Education

5+ years in security operations management

Authorized to work in the United States

Tools

Microsoft Office

CRM software

Job description

Job Description

Drive Performance, Build Partnerships, and Lead Security Excellence – Join GardaWorld! Are you a strategic leader with a passion for security operations and client success? GardaWorld is seeking a driven and experienced Strategic Account Manager to oversee high-impact accounts, spearhead security initiatives, and foster lasting partnerships. This is more than just a job—it's an opportunity to lead complex projects, shape security strategies, and influence operational excellence across a diverse portfolio. With 24/7 on-call responsibility, you’ll be at the heart of our mission to deliver unmatched client service, ensure contractual compliance, and guide teams through challenges with confidence. If you're a proactive problem-solver with a sharp business mind and a commitment to performance, we want to hear from you! What’s in it for You Competitive Salary: $90,000 - $100,000 per year Set Schedule: Remote Position , travel required. Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options. Career Growth: Career growth opportunities at GardaWorld Travel: This role may necessitate travel to different regions, potentially involving overnight stays. It may also require regular visits between various work locations. Your Responsibilities as a Strategic Account Manager Availability for on-call duty 24/7 to address any client or team issues and emergencies, along with arranging alternate support during any absences. Responsible for the maintenance and update of all business databases, such as CRM and ERP systems. Guarantees consistent operations across the portfolio through routine communications with key client contacts and local GardaWorld Branch Teams. Conducts periodic reviews of MSA compliance at both branch and site levels as necessary. Establishes and nurtures strategic relationships for the development of principal accounts, client contacts, and partnerships with local GardaWorld Branch Teams. Formulates, executes, and assesses comprehensive security and crisis management strategies. Vigilantly oversees client billing processes, including DSO assessments and follow-ups on overdue payments. Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF) on record. Seeks out enhancements to the client’s security program to fortify a lasting, positive relationship. Comprehends, fulfills, and upholds the contracted KPIs for the account client. Skillfully navigates customers through intricate integration projects, contracts, RFPs, and the onboarding sequence. Takes charge of data analysis and the preparation of internal reports for client management. Provides precise and prompt pricing estimates in collaboration with the local branch and executive sponsor. Prepares and delivers comprehensive client-focused presentations, including KPI/Truth Report Presentations, Action Plans, and Customer presentations. This job description is not exhaustive and may not encompass all the tasks, duties, and responsibilities expected of the employee. The scope of duties, responsibilities, and activities is subject to change, with or without prior notification. Your Qualifications: Authorized to work in the United States Able to pass an extensive screening process 5+ years of successful experience in security operations management. Your Skills and Competencies: Competencies: Exceptional leadership, analytical skills, and multitasking ability Proficient in relationship-building, communication, and detail-oriented tasks Professional, self-motivated, and skilled in Microsoft Office and CRM software Strategic thinking, financial analysis, and business acumen Experienced in project management and resilient under pressure Ethical practice, teamwork, and high-performance culture Skilled in crafting reports, instructional materials, and standard operating guidelines Ideal Skills, Characteristics, & Experiences: Leadership and relationship-building Analytical and strategic thinking Communication (written and verbal) and client service Project management and multitasking Financial analysis and forecasting Microsoft Office and CRM software proficiency GardaWorld: Make the World a Safer Place In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers. GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

Qualifications

Education