Strategic Account Manager, Commercial Landscaping

LANDCARE; San Francisco (CA); On-site; USD 78,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Health benefits

401(k) plan

Job summary

LANDCARE is seeking a client-focused professional to join our San Francisco team as a Business Development and Client Services lead. You will nurture existing relationships, identify new opportunities, and guide proposals, contracts, and estimates with the production teams to ensure high-quality outcomes.

You will collaborate with branch and production management, drive customer satisfaction, promote sustainable landscapes, and participate in professional development programs within our network.

Responsibilities

• Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace
• Provide excellent service and communication with a focus on problem-solving
• Promote high standards for customer service, safety, and LandCare's culture
• Provide organizational management, leadership and communication between the client and production team
• Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives
• Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality
• Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs
• Identify new business opportunities by cultivating and maintaining business relationships with existing customers
• Actively prospect for potential clients and pursue new business relationships through authentic relationship building
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
• Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet
• Participate in programs that focus on building operational excellence
• Engage in networking and growth opportunities through our Women's Initiative Network
• Join Book Clubs and other learning initiatives that foster continuous professional growth
• Access mentorship and training programs designed to advance your career in meaningful ways
• Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:
• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program
• This opportunity has a base pay that represents a full-time annual salary starting at $78,000-100,000 (commensurate with experience).

Job description

LANDCARE is seeking a client-focused professional to join our San Francisco team as a Business Development and Client Services lead. You will nurture existing relationships, identify new opportunities, and guide proposals, contracts, and estimates with the production teams to ensure high-quality outcomes.

You will collaborate with branch and production management, drive customer satisfaction, promote sustainable landscapes, and participate in professional development programs within our network.