Strategic Account Manager, Commercial Landscaping

LandCare LLC; Pleasanton (CA); On-site; USD 78,000 - 95,000; Full time

Benefits offered by this job

Company-provided vehicle

401K with company match

Medical, dental, and vision coverage

Paid Time Off + holidays

Formal training and development

Job summary

LandCare LLC in Pleasanton, CA is seeking a high-impact professional to manage current client relationships, develop new opportunities, and network within the industry to expand business. The role collaborates with Branch and Production managers to align client needs with operations, while promoting sustainable landscape solutions and LandCare's culture.

The position offers a competitive base salary with strong benefits, including 401K with company match and a company-provided vehicle.

Qualifications

• Experience in client relationship management.
• Ability to identify and pursue new business opportunities.
• Excellent communication and leadership between client and production teams.

Responsibilities

• Manage client relationships and retention, tailoring solutions to client needs.
• Create client proposals, contracts, and estimates aligned with client objectives.
• Coordinate between client expectations and production realities to ensure quality.
• Promote sustainable landscape solutions that meet client goals and planet health.
• Identify and cultivate new business opportunities and networking events.
• Lead and participate in industry networking to attract potential clients.
• Engage in internal mentorship and growth initiatives.

Skills

Relationship building

Networking

Client service

Sales

Job description

WHO WE ARE

Our dedicated team of professionals provide the full spectrum of landscape services. After 3 decades in business and more than 3,000 team members from coast-to-coast, we’re incredibly proud of the work that we do.

Our passion is our motivator and our focus is simple – create an extraordinary culture, care for our team members, give back to our communities & build a greener future.

THE POSITION

This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry.

WHAT YOU WILL BE DOING

Client Service and Retention

• Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace
• Provide excellent service and communication with a focus on problem-solving
• Promote high standards for customer service, safety, and LandCare's culture
• Provide organizational management, leadership and communication between the client and production team
• Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives
• Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality
• Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs

New Business Development

• Identify new business opportunities by cultivating and maintaining business relationships with existing customers
• Actively prospect for potential clients and pursue new business relationships through authentic relationship building
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
• Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet

Professional Development

• Participate in programs that focus on building operational excellence
• Engage in networking and growth opportunities through our Women's Initiative Network
• Join Book Clubs and other learning initiatives that foster continuous professional growth
• Access mentorship and training programs designed to advance your career in meaningful ways

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program

This opportunity has a base pay that represents a full-time annual salary starting at $78,000-95,000 (commensurate with experience).