Strategic Account Manager

CAMP Systems International, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

CAMP Systems International, Inc. is seeking a Strategic Account Manager to own high-value customer relationships and drive retention and growth across assigned accounts. The role blends account management, customer success, and solution expertise with risk and renewal coordination.

You will manage account plans, map stakeholders, lead business reviews, and coordinate across teams to address customer needs while leveraging AI-enabled tools to improve efficiency and outcomes.

Qualifications

• Bachelor’s degree in Sales or a related field is required.
• Experience managing strategic or key customer accounts.
• Ability to adapt to AI-enabled tools and automation.
• Demonstrated ability to build and maintain strong customer relationships.
• Strong organizational skills with managing account plans and risks.
• Ability to lead customer meetings and business reviews.
• Familiarity with CRM and support tools like HubSpot, Zendesk, Jira, Teamwork, and Airtable preferred.

Responsibilities

• Serve as the primary point of contact and owner for assigned strategic accounts.
• Develop and maintain account plans, stakeholder maps, and risk documentation.
• Lead regular customer meetings, including business reviews and strategic discussions.
• Maintain understanding of customer history, product usage, support trends, and outstanding issues.
• Coordinate internal follow-up actions and communication across cross-functional teams.
• Identify renewal risks and opportunities for account growth.
• Escalate significant customer issues to senior leadership as appropriate.
• Support strategic planning including future platform migration initiatives.
• Maintain visibility into account activity across internal systems and tools.

Skills

Strategic account management

Relationship building

Communication

Cross-functional coordination

Problem solving

Leadership

Adaptability with AI tools

Education

Bachelor’s degree in Sales or related field

Equivalent experience

Tools

HubSpot

Zendesk

Jira

Teamwork

Airtable

Job description

About CAMP Systems

At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.

About CAMP Systems

At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.

Our Mission & Vision

We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset

We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role

The Strategic Account Manager is responsible for managing assigned strategic customer accounts and serving as the primary relationship owner. This role is accountable for maintaining strong customer relationships, supporting retention efforts, identifying growth opportunities, and ensuring overall account health and strategic progress.

Due to the size and structure of the team, the Strategic Account Manager is expected to operate in a blended capacity that includes responsibilities across strategic account management, customer success, solution expertise, and risk and renewal coordination. This structure is intentional and reflects the current operating model.

Responsibilities

• Serve as the primary point of contact and owner for assigned strategic accounts
• Develop and maintain account plans, stakeholder maps, and risk documentation
• Lead regular customer meetings, including business reviews and strategic discussions
• Maintain a thorough understanding of customer history, product usage, support trends, and outstanding issues
• Coordinate internal follow-up actions and communication across cross-functional teams
• Identify and communicate renewal risks, customer concerns, and opportunities for account growth
• Escalate significant customer issues to senior leadership, as appropriate
• Support strategic planning efforts, including future platform migration initiatives where applicable
• Maintain visibility into account activity and customer status across internal systems and tools, including HubSpot, Zendesk, Jira, Teamwork, and Airtable

You Have

• Bachelor’s degree in Sales or a related/relevant field, or equivalent experience
• Experience managing strategic or key customer accounts
• Ability to demonstrate a positive, adaptable attitude toward AI-enabled tools and automation, with a willingness to learn and apply them to improve customer support, troubleshooting, and operational efficiency
• Demonstrated ability to build and maintain strong customer relationships
• Strong organizational skills with the ability to manage account plans, risks, and follow-up activities
• Ability to lead customer meetings and business reviews effectively
• Strong problem-solving, communication, and cross-functional coordination skills
• Experience identifying retention risks and growth opportunities within customer accounts
• Familiarity with customer relationship management and support tools such as HubSpot, Zendesk, Jira, Teamwork, and Airtable preferred

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [e-mail].

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.