AI Solutions Adoption Manager

CAMP Systems International, Inc.; Merrimack (NH); On-site; USD 90,000 - 140,000; Full time

Job summary

CAMP Systems International, Inc. is seeking an Adoption Manager to guide the transition from late sales through deployment, training, sustained use, and measurable operational value. You will collaborate with customer leaders, front-line users, and CAMP teams to improve adoption and outcomes across complex enterprise software environments.

The role emphasizes driving adoption, coaching users, and diagnosing usage barriers, with travel as needed to maximize customer outcomes and value.

Qualifications

• 4+ years in enterprise Customer Success or related role.
• Proven ability to drive adoption post-implementation.
• Strong coordination and stakeholder-management skills.
• Experience working with executives and technical teams.
• Willingness to travel for on-site engagements.

Responsibilities

• Join opportunities early to define outcomes, sponsors, and adoption needs.
• Develop customer adoption plans with workflows and milestones.
• Guide kickoff, deployment, and integration into routine operations.
• Train and coach users; verify training changes behavior.
• Diagnose low usage and remove adoption barriers.
• Identify risks and coordinate recovery plans.
• Capture issues with context and follow up on disposition.
• Document adoption health and value for the account team.

Skills

Customer Success

Project coordination

Training

Stakeholder mgmt

Executive communication

Travel willing

Job description

About CAMP Systems:

At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally-all united by a passion for innovation and excellence.

Our Mission & Vision:

We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset:

We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience in This Role:

About CAMP Aviate

CAMP Aviate brings together aviation ERP solutions, AI products, workflow applications, and integration capabilities to help aviation businesses plan and operate more effectively. Our AI Solutions include AI Operations Manager, AI Technician, and AI Analyst. They can work with CAMP ERP products or complement other enterprise systems.

The opportunity

Buying an AI solution is the beginning. Customers realize value when the right people use it in the right workflow and trust the result. We are looking for an Adoption Manager to guide that transition from the late sales stage through deployment, training, sustained use, and measurable operational value.

You will work closely with customer leaders and front-line users, as well as our Sales, Account Management, Product, Engineering, Support, and Professional Services teams. You will investigate why usage is or is not taking hold and help the customer make practical changes.

Responsibilities:

• Join significant opportunities before signature to understand intended outcomes, users, sponsors, and adoption requirements.
• Build customer adoption plans covering workflows, training, milestones, responsibilities, risks, and measures of value.
• Guide customers through kickoff, technical deployment, initial use, and integration into normal operations.
• Train and coach users and managers; check whether training changes actual behavior.
• Use product activity and direct customer conversations to diagnose low usage, workflow friction, weak sponsorship, and other barriers.
• Identify risk early, coordinate recovery plans, and keep the relevant customer and CAMP teams informed.
• Capture product issues and enhancement requests with clear context on users and operational impact, then follow up on their disposition.
• Document adoption health and customer value for the ongoing account team; identify opportunities for broader use and customer advocacy.

You have:

• At least four years in enterprise Customer Success, technology adoption, implementation, change management, consulting, or a comparable customer-facing role.
• Evidence that you have helped customers change how people work after software goes live.
• Strong project coordination, facilitation, training, and stakeholder-management skills.
• Ability to work credibly with executives, operational managers, technical teams, and front-line users.
• Comfort with AI, analytics, data-driven products, or complex enterprise software.
• Curiosity and persistence in diagnosing the real reason adoption stalls, followed by clear action and follow-through.
• Willingness to travel when on-site engagement will materially improve customer outcomes.

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [e-mail].

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.