Strategic Account Manager

Fooda; United States; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Stock options

Health plan

Dental plan

Vision plan

401k with match

Parental leave

Flexible spending accounts

Company laptop

Daily lunch program

Job summary

Fooda is seeking a Strategic Account Manager to lead a portfolio of major client locations, maintaining strong onsite presence and driving performance across regions. The role balances client ownership with operational oversight, leveraging data to inform decisions and optimize outcomes.

You will travel ~35% regionally, collaborate across Sales, Operations and Finance, and guide onsite teams to deliver a cohesive client experience in a fast-growing workplace food program.

Qualifications

• 4–6 years in strategic account management or similar roles.
• Proactive relationship builder with client insight.
• Data-driven with experience using metrics and dashboards.
• Comfortable spending time onsite and traveling regionally.

Responsibilities

• Own the performance and outcomes of a portfolio of strategic client locations.
• Serve as the primary day-to-day client contact with proactive communication.
• Maintain a regular onsite presence across the portfolio.
• Lead Client Business Reviews with internal teams and client stakeholders.
• Analyze operational, financial, and usage data to identify trends and opportunities.
• Identify upsell and expansion opportunities with Sales and Operations.
• Collaborate with Sales, Restaurant Partnerships, Market Operations, and Finance.
• Provide guidance to onsite or program support resources to ensure consistency.
• Drive continuous improvement by addressing process gaps and scaling effectively.
• Monitor account-level financial health and flag risks or opportunities.

Skills

Relationship building

Data-driven

Field work

Executive communication

Cross-functional collaboration

Excel proficiency

Tools

Internal systems

CRM systems

Job description

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited,and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview

The Strategic Account Manager is the dedicated leader responsible for the success of Fooda’s largest and most strategic client partnerships. This role owns the overall health, outcomes, and growth strategy across a portfolio of clients and locations, while partnering closely with onsite and operational teams to ensure consistent, high-quality execution. This is a highly visible, field-forward leadership role that blends client ownership, operational oversight, and data-driven decision-making. Strategic Account Managers are expected to maintain a regular onsite presence with their clients and teams, spending time in locations each week to build trust, understand operations firsthand, and proactively support success. Regional travel of approximately 35% is expected to support portfolio locations, client relationships, and team development.

What You’ll Be Doing

• Own the overall performance and outcomes of a portfolio of strategic client locations, partnering with onsite teams on execution.
• Serve as the primary day-to-day client contact, ensuring proactive communication, issue resolution, and high satisfaction.
• Maintain a regular onsite presence across your portfolio, using time in the field to build relationships, assess performance, and support teams.
• Lead the planning and execution of Client Business Reviews, aligning internal teams and client stakeholders around performance, insights, and forward-looking strategy.
• Analyze operational, financial, and usage data to identify trends, risks, and growth opportunities; translate insights into clear, actionable recommendations.
• Identify and support upsell and expansion opportunities within existing client portfolios, working closely with Sales and Operations.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, Market Operations, and Finance to deliver a cohesive client experience.
• Provide guidance and oversight to any dedicated onsite or program support resources aligned to your portfolio, ensuring clarity of roles and consistent standards.
• Drive continuous improvement by identifying process gaps and opportunities to scale effectively.
• Monitor account-level financial health (e.g., budget alignment, performance vs. plan, receivables) and elevate risks or opportunities as needed.

Who You Are

• You have 4–6 years of experience in strategic account management, client operations, or multi-location support — ideally in a service, hospitality, or tech-enabled environment.
• You’re a proactive relationship builder who anticipates client needs and brings insight, not just updates.
• You’re comfortable working in the field, spending time onsite with clients and teams and traveling regionally as needed.
• You’re highly data-driven and use metrics, dashboards, and reporting to guide decisions and client conversations.
• You’re organized and confident managing complexity across multiple locations, stakeholders, and priorities.
• You’ve led or influenced teams before and know how to guide others through clear expectations and accountability.
• You’re a strong communicator who can contribute confidently to executive-facing conversations and guide teams through change.
• You collaborate naturally across functions and know how to move work forward through influence.
• You’re comfortable in Excel and internal systems and use data to drive clarity and improvement.

What We’ll Hook You Up With:

• Competitive base salary, bonus plan, and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!)
  Must be authorized to work in the United States on a full-time basis. No recruiters please.
  _The salary range for this role is between_$70,000- $85,000and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.