Strategic Account Manager

360Learning; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

360Learning seeks a Strategic Account Manager to drive partnerships with large enterprise clients in HR and L&D transformation. This role requires strong consultative selling skills, the ability to build trust-based relationships, and fluency in both French and English. The ideal candidate will lead account strategies to ensure growth and satisfaction over multi-year contracts.

Benefits

Health Benefits - Medical, Vision, Dental

Flexible hours

Total work from home possible

Employee Care Line

Qualifications

• 8+ years experience in enterprise account management or strategic sales in SaaS B2B.
• Proven success managing large, complex accounts.

Responsibilities

• Build deep internal visibility within client organizations.
• Drive use case expansion and establish long-lasting strategic relationships.
• Deliver significant YoY growth across each account.

Skills

Consultative selling

Trust-based relationship building

Knowledge of HR/L&D transformation

Fluency in English

Native French

Job description

At 360Learning, our largest enterprise clients represent more than just revenue — they are long-term strategic partners at the heart of our growth and impact. These organizations (often 50,000+ employees, including CAC40 leaders) are complex, multi-layered ecosystems where value creation requires much more than transactional account management.

As a Strategic Account Manager (SAM), your mission is to position 360Learning as a key partner in their HR and L&D transformation to both secure strategic accounts and increase ARR.

To do this, you will:

- Build deep internal visibility within each client organization: You’ll work to be known and trusted not only by existing sponsors but across key functions and hierarchies (L&D, HR, IT, business units, top leadership). Your ability to navigate complexity and map decision centers will be key to identifying new opportunities and unlocking scale

- Drive use case expansion: Our clients start with a few use cases (e.g., onboarding, sales enablement), but the true power of 360Learning lies in scaling collaborative learning across the business. You will act as a consultative partner, helping them discover, test, and scale new applications of our platform that deliver measurable business impact.

- Create long-lasting strategic relationships: Beyond selling, you will establish yourself as a trusted advisor. You’ll develop high-touch relationships with senior stakeholders — especially within L&D and HR leadership — through regular strategic conversations, executive reviews, workshops, and in-person engagements. Your credibility, insight, and empathy will build trust over time, laying the foundation for long-term, high-value partnerships.

Within 1 month, you will:

• Learn to navigate Convexity, our working environment

• Meet the global team through virtual coffee meets and happy hour
• Understand our product offering through training and the onboarding process
• Learn our sales processes, tools and frameworks
• Discover your territory

Within 3 months, you will:

• Analyze your assigned accounts in depth to design tailored action plans
• Establish strong executive relationships across your accounts (HR, L&D, C-Level)
• Co-create 12–24 month strategic account plans with clear revenue and partnership goals
• Identify key business challenges and use cases with a consultative mindset

Within 6 months, you will:

• Drive multiple high-value upsell opportunities with the support of cross-functional teams (Presales, Professional Services, Product, Customer Success)
• Become the internal champion for your clients, orchestrating resources to deliver impact
• Secure strategic alignment at the executive level to scale adoption
• Demonstrate discipline in maintaining your CRM hygiene at the highest level

Within 12 months, you will:

• Deliver significant YoY growth across each account (targeting > €500k € of new bookings)
• Accurately forecast on a weekly and monthly cadence to meet and exceed set quotas
• Lead contract renewals and expansion negotiations end-to-end
• Be recognized internally and externally as a strategic partner and enterprise expert

The Skills Set:

• 8+ years of experience in enterprise account management or strategic sales in SaaS B2B, or consulting
• Proven success managing large, complex accounts with multi-year roadmaps and 200k – 500k+ deal sizes

• Strong consultative selling skills – able to connect business challenges to solutions and ROI
• Track record of building trust-based relationships with CHROs and senior HR stakeholders
• Knowledge of enterprise HR/L&D transformation is a strong plus
• Experience working with CAC40 or top French/global enterprise groups
• Native French and fluent English proficiency
• Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L

What we offer:

• Compensation: Package includes base salary, a variable component and equity
• Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line
• Balance: Flexible hours, Total work from home possible
• Diversity, Equity, and Inclusion: We have 6 active ERGs, including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes: https://bit.ly/42H1ggC

The Interview Process:

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with our Sales Director EMEA (KAM Enterprise)
• Case Study with our Sales Director EMEA (KAM Enterprise) and VP Sales Enterprise
• Clarification Meeting with the team
• Culture Fit Meeting with our Chief Revenue Officer
• Offer !

• ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC