Strategic Account Manager

communitybrands; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with match

Flexible PTO

Generous sick leave

Inclusive culture

Job summary

Momentive Software is looking for a Strategic Account Manager to own a portfolio of existing Momentive clients after the sale, focusing on renewal and expansion across Aptify, NimbleAMS, GiveSmart, and more.

You will coordinate with Customer Success, Support, and Product to ensure a unified client experience, run quarterly business reviews, track health metrics, and advocate for clients within Momentive.

Qualifications

• 3+ years in account management, customer success, or client-facing sales in B2B SaaS.
• Track record of meeting or exceeding renewal targets.
• Experience identifying and closing expansion opportunities within existing accounts.

Responsibilities

• Own a portfolio of existing Momentive clients after the sale.
• Manage renewals end-to-end and address churn risk early.
• Cross-sell and upsell across the Momentive product portfolio.
• Run quarterly business reviews with clients to review goals and value delivered.
• Maintain relationships with multiple stakeholders within each account.

Skills

Account management

Customer success

Renewal targets

Expansion opportunities

Stakeholder management

Negotiation

Salesforce

Gong

Salesloft

Excel

Office 365

Tools

Salesforce

Gong

Salesloft

Excel

Office 365

Job description

Job Description

Position Overview

As an Strategic Account Manager, you own the relationship with a portfolio of Momentive clients after the sale. You keep them renewing, help them get more value out of the products they already have, and find the right moments to bring in more of the Momentive portfolio. You are the client's advocate inside Momentive and Momentive's trusted partner inside their organization.

Position Summary

You will manage a defined book of existing Momentive clients - associations, nonprofits, and membership organizations - with direct responsibility for retention and expansion of revenue. You will run account reviews, track client health, spot risk early, and build the case for renewal and growth well before a contract is up. You report to the Director, Sales - Account Management and partner daily with Customer Success, Support, and Product to keep clients moving forward with Momentive.

A Day in the Life

• Own a portfolio of existing Momentive clients, serving as their main point of contact after the sale.
• Manage renewals for your accounts start to finish, and catch churn risk early enough to fix it.
• ind and close expansion opportunities - cross-sell and upsell across the Momentive product portfolio (Aptify, NimbleAMS, GiveSmart, and more).
• Run quarterly business reviews with clients to revisit their goals, show the value delivered, and flag what's next.
• Build and maintain relationships with multiple stakeholders in each account, not just your primary contact.
• Partner with Customer Success and Support so clients get one connected experience instead of a handoff between teams.
• Keep Salesforce current with account plans, renewal dates, opportunity stages, and next steps.
• Track your book against net revenue retention (NRR), renewal rate, and expansion targets, and report on it regularly.
• Bring client feedback back to Momentive - flag themes for Product and Marketing so the roadmap reflects what clients actually need.
• Stay current on the association and nonprofit technology landscape so you can speak to what matters to your clients.
• Partner with your Director on account planning, deal strategy, and pipeline reviews for your book.

We are looking for someone who brings

Experience:

• - 3+ years in account management, customer success, or a client-facing sales role, ideally in B2B SaaS.
• - A track record of meeting or exceeding retention and renewal targets.
• - Experience identifying and closing expansion opportunities within an existing account base.
• - Comfort managing a portfolio of accounts at once, prioritizing where your time has the most impact.
• - Experience navigating accounts with more than one stakeholder or decision-maker.
• - Familiarity with the association, nonprofit, or membership technology space is a plus.

Technical/Computer Skills:

• - Salesforce, or a comparable CRM, used daily to track accounts, pipeline, and renewals.
• - Comfortable with Gong, Salesloft, or similar sales engagement tools.
• - Microsoft Office 365, including Excel for account and portfolio reporting.

Other Skills:

• - Strong relationship-builder who earns trust with clients and keeps it.
• - Clear communicator, in writing and in person, with clients and with internal partners.
• - Organized enough to manage a full portfolio of accounts without letting renewals sneak up on you.
• - Consultative approach: you ask questions and solve problems before you pitch anything.
• - Comfortable with numbers - you can read an account's health and explain it in plain terms.
• - Willingness to travel as needed to meet with clients.

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com .

Why Work Here?

At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Vision Benefits

• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming