Strategic Account Manager

emergemarket.com; Northern (KY); Hybrid; USD 105,000 - 180,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

Flexible time away

Family leave programs

Job summary

Archer is seeking a Strategic Account Manager to drive long-term value across our most strategic accounts. You will partner with executives and cross-functional teams to align Archer's GRC solutions with business priorities and guide growth, retention, and expansion.

In this role you will manage multi-stakeholder sales cycles, mentor junior Account Managers, and help clients transform risk management into a competitive advantage.

Qualifications

• 10+ years in B2B sales or account management with strategic account ownership.
• Proven success managing complex software or IT sales cycles with expansion deals.
• Strong knowledge of SaaS sales methodologies, forecasting, and pipeline management.

Responsibilities

• Own revenue retention, renewal, and expansion strategy for strategic accounts.
• Develop long-term account plans and executive relationships to uncover growth.
• Lead complex renewal and expansion cycles across a portfolio of solutions.
• Collaborate with Marketing, Product, and ClientSuccess to drive growth and cross-sell.

Skills

Strategic account management

SaaS sales

Executive stakeholder management

Forecasting & pipeline management

Negotiation

Cross-functional collaboration

CRM platforms usage

Relationship building

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Salesforce

CRM software

AI-enabled tools

Job description

A new regulatory change lands somewhere in the world every six minutes, and agentic AI is outpacing most teams' ability to govern it. At Archer, we help the enterprises powering the global economy turn that pressure into an advantage.

Mandates like the EU AI Act and the SEC cybersecurity disclosure rules are driving the most significant GRC buying cycle we have seen in years. That demand is why we are growing this team.

This ishard workthat matters. Ourclientsspan energy, utilities, financial services, pharmaceuticals, and the public institutions communities depend on. People choose Archer because they get to partner with the most trusted brands in the world, on work that protects theclients and communities those brands serve.

The Role

As part of Archer'sSalesorganization, the Strategic Account Manageris responsible fordriving long-termclientvalue across Archer's most strategic, highest-value accounts.This role exists to help organizations navigate increasingly complex risk, compliance, and governance challenges by partnering with executive stakeholders and aligning Archer's AI-powered GRC solutions to their business priorities.

Working closely withclients, Sales Engineering,ClientSuccess, Marketing, Product, and partner organizations, this individual will own account growth, retention,andexpansion,across Archer's most strategic named accounts. Reporting to theSalesManager/Director, this is an opportunity to build trusted executive relationships, influence strategic business outcomes, mentor Account Managers across the team, and helpclients transform risk management from a compliance exercise into a competitive advantage.

What You'll Do

Strategic Account Management, Growth, & New Business

• Own the revenue retention, renewal,andexpansion,strategy for Archer's most strategic, highest-value accounts, while mentoring Account Managers across the team on account planning best practices.
• Build and deepen executive relationships across the account to uncover new growth opportunities and drive long-term client value.
• Develop and execute long-term strategic account plans that driveclientvalue and exceed revenue targets.
• Lead the most complexexpansionsales cycles,from opportunity identification through contract execution,across Archer's portfolio of solutions and services.
• Drive accurate pipeline management, forecasting, and territory planning to maintain consistent business performance.
• Navigate the most complex, multi-stakeholder buying committees, addressclientobjections, and align groups across the account around business outcomes.
• Partner withclients to understand their risk, compliance, audit, cyber risk, third-party risk, ESG, and business continuity priorities.
• Identifyand position solutions that address evolvingclientneeds while maximizing business impact.
• Serve as a trusted advisor and executive sponsor throughout theclientrelationship to ensure satisfaction and long-term success.

Cross-Functional Collaboration

• Partner with Marketing, Product,ClientSuccess, Sales Engineering, and leadership teams to accelerateclientgrowth,retention, and new business acquisition.
• Shareclientinsights and market intelligence to influence product strategy, solution positioning, and go-to-market initiatives.
• Mentor and coach Account Managers across the team on account strategy, planning, and expansion deal strategy, while partnering with leadership to shape account management best practices.
• Generate andmaintaina healthy pipeline through a combination ofaccount expansion, inbound opportunities, partner relationships, and outbound prospecting across Archer's most strategic accounts.
• Build and manage relationships with partners, resellers, and distributors to expand market reach andclientvalue.
• Drive opportunities across software, services, and training offerings to deliver comprehensiveclientsolutions.

What You Bring

• 10+ years of experience in B2B sales, account management, or relationship-based selling, withdemonstratedownership of strategic account retention, renewal,andexpansionfor a company's most strategic accounts.
• Proven success managing the most complex software or IT sales cycles, includingexpansion deals,and consistently achieving or exceeding revenue targets.
• Strong knowledge of SaaS sales methodologies, strategic account planning, forecasting, and pipeline management.
• Exceptional communication, presentation, and negotiation skills, with the ability to influence senior leaders,clients, partners, and cross-functional stakeholders.
• Demonstrated ability to collaborate across Sales, Marketing, Product, andClientSuccess teams to drive business outcomes andclientvalue.
• Experience using CRM platforms and AI-enabled tools to support forecasting, pipeline management, account planning, andclientengagement.
• Strong organizational, time management, and prioritization skills, with the ability to manage multiple opportunities andclientrelationships in a fast-paced environment.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.
• Experience mentoring or informally leading other Account Managers, and partnering with leadership on account strategy for top-tier accounts.

Even Better If You Have

• Experience selling Governance, Risk, and Compliance (GRC), cybersecurity, risk management, or compliance software solutions.
• Recognition as a thought leader or subject matter expert within GRC, risk, compliance, or technology markets.
• Familiarity with frameworks and regulations such as NIST, ISO 27001, SOX, GDPR, or DORA.
• Experience managing partner, reseller, and distributor relationships in a software environment.
• Experience leading the most complex, multi-stakeholder renewal and expansion cycles for a company's largest and most strategic accounts.

Please note this job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequired ofthe employee for this job. Duties,responsibilitiesand activities may change at any time with or without notice at management discretion based on business need.

Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.

If you need a reasonable accommodation during the application process, please contact [e-mail]. All employees must be legally authorized to work in Country they are applying for. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.

Pay Transparency Notice: We’re committed to fair and transparent pay practices. In line with state pay transparency laws, for positions in this location, we offer a base pay of$105,200.00 to $180,000.00 USD, plus benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Travel Required

Yes . 25%

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.