Strategic Account Manager

TestEquity LLC; North Richland Hills (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

TestEquity LLC is seeking a Strategic Account Manager to build, grow, and retain long-term relationships with high-value clients. The role serves as a trusted advisor, aligning customer objectives with company solutions to drive mutual growth and long-term partnerships.

You will own the full post-sale account strategy, working cross-functionally to deliver value, identify opportunities, and ensure exceptional customer experience throughout the account lifecycle.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 5+ years of experience in strategic account management, enterprise sales, or customer success.
• Strong consultative selling and relationship-building skills.
• Ability to influence and communicate effectively with executive stakeholders.
• Experience working cross-functionally in a fast-paced environment.

Responsibilities

• Own a portfolio of named strategic accounts with retention, expansion and growth.
• Develop and execute account plans aligned to customer goals and revenue targets.
• Serve as primary contact and escalation point for strategic clients.
• Lead executive reviews and strategic planning sessions with clients.
• Identify expansion opportunities including upsell, cross-sell and renewals.
• Coordinate with Sales, Customer Success, Product, and Operations to drive growth.
• Forecast revenue and account health in CRM systems.
• Ensure successful delivery, onboarding and ongoing support across the account lifecycle.
• Provide insights to leadership based on customer feedback and data.
• Maintain accurate account documentation, forecasts, and pipeline activity.

Skills

Strategic account management

Enterprise sales

Consultative selling

Executive stakeholder communication

Cross-functional collaboration

CRM tools (Salesforce)

Negotiation

Presentation skills

Analytical thinking

Business acumen

Ownership/Accountability

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce or similar CRM

Job description

The Strategic Account Manager is responsible for building, growing, and retaining long-term relationships with the company's most critical and high-value clients. This role serves as a trusted advisor, aligning customer business objectives with company solutions to drive mutual growth, revenue expansion, and long-term partnership success.

The Strategic Account Manager owns the full post-sale account strategy, working cross-functionally to deliver value, identify opportunities, and ensure exceptional customer experience across the account lifecycle.

Essential Duties, Functions and/or Responsibilities:

Strategic Account Ownership

• Own and manage a portfolio of named strategic accounts with a focus on retention, expansion, and long-term partnership growth
• Develop and execute account plans aligned to customer goals, business priorities, and revenue targets
• Serve as the primary point of contact and escalation for strategic clients

Relationship & Stakeholder Management

• Build strong relationships with executive-level stakeholders and key decision-makers
• Act as a trusted advisor by deeply understanding customer business models, challenges, and industry trends
• Lead regular business reviews (QBRs/EBRs) and strategic planning sessions with clients

Revenue Growth & Retention

• Identify expansion opportunities including upsell, cross-sell, and renewals
• Partner with Sales, Customer Success, Product, and Operations teams to drive account growth
• Forecast revenue and account health accurately within CRM systems

Cross-Functional Leadership

• Coordinate internal teams to ensure successful delivery, onboarding, and ongoing account support
• Advocate for customer needs internally to influence product improvements and service enhancements
• Ensure alignment across departments to deliver a seamless customer experience

Performance & Reporting

• Track account performance metrics including revenue, retention, satisfaction, and engagement
• Maintain accurate account documentation, forecasts, and pipeline activity
• Provide insights and recommendations to leadership based on customer feedback and account data
• Directly and indirectly responsible for product quality.
• Other duties as assigned.

Qualifications

Education and/or Work Experience Requirements:

• Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
• 5+ years of experience in strategic account management, enterprise sales, or customer success
• Strong consultative selling and relationship-building skills
• Ability to influence and communicate effectively with executive stakeholders
• Experience working cross-functionally in a fast-paced environment
• Proficiency with CRM tools (Salesforce or similar)
• Experience in [industry: manufacturing, SaaS, logistics, healthcare, etc.]
• Experience managing multi-year contracts or high ARR accounts
• Strong analytical, negotiation, and presentation skills
• Strategic thinking and business acumen
• Executive presence and communication
• Customer-centric mindset
• Problem-solving and decision-making
• Accountability and ownership

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.