Strategic Account Manager

TOPPAN Packaging Americas; North Carolina; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company/d%

Wellbeing tools and resources

Paid time off and holidays

Insurance plans including life and dis

Tuition reimbursement

Job summary

TOPPAN Packaging Americas is seeking a Strategic Account Manager to build and maintain relationships with key clients across remote EST/CST time zones. You will develop strategic plans, identify growth opportunities, and coordinate with internal teams to ensure on-time, within-budget delivery of services.

We value 5+ years in account management or sales, strong communication, and proficiency with CRM software.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of experience in account management or sales.
• Proven ability to build long-term client relationships.
• Strong strategic planning and project management skills.
• Excellent written and verbal communication.
• Proficient in CRM tools and MS Office.

Responsibilities

• Develop and maintain long-term relationships with key clients, acting as the main point of contact.
• Understand client business goals and develop strategic plans to support those goals.
• Identify opportunities for account growth and work with internal teams to implement strategies.
• Oversee delivery of services to meet client expectations, on time and within budget.
• Track and report on account performance, updating clients and internal stakeholders.
• Address issues promptly to ensure client satisfaction and renewals.
• Collaborate with sales, marketing, and product teams to align efforts and achieve objectives.

Skills

Account management

Sales

Client relationships

Strategic planning

CRM

Communication

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.

TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.

Want to learn more? Visit us at packaging.toppan.com

Summary Description

The Strategic Account Manager is responsible for building and maintaining strong relationships with key clients. This role involves understanding client needs, developing strategic plans to meet those needs, and ensuring the delivery of high-quality services. The Strategic Account Manager will work closely with internal teams to drive client satisfaction and achieve business objectives.

What You'll Be Doing

• Develop and maintain long-term relationships with key clients, acting as the main point of contact.
• Understand client business goals and develop strategic plans to support those goals.
• Identify opportunities for account growth and work with internal teams to develop and implement strategies.
• Oversee the delivery of services to ensure they meet client expectations and are delivered on time and within budget.
• Track and report on account performance, providing regular updates to clients and internal stakeholders.
• Address and resolve any issues or concerns that arise, ensuring client satisfaction.
• Work closely with sales, marketing, and product teams to align efforts and achieve business objectives.

This is a REMOTE position located out of the EST or CST time zones

We’d love to hear from you if

• Prefer Bachelor's degree in Business, Marketing, or a related field.
• 5+ years of experience in account management, sales, or a related field.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proven experience in managing projects and delivering results.
• Strong customer service orientation with a focus on client satisfaction.
• Ability to work effectively in a team environment.
• Ability to adapt to changing client needs and business environments.
• Proficiency in CRM software and Microsoft Office Suite.

At TOPPAN Packaging Americas, we offer a comprehensive Total Rewards package designed to support our employees’ overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.