Strategic Account Manager

Royal Caribbean Group; New York (NY); On-site; USD 66,000 - 89,000; Full time

Job summary

Royal Caribbean Group is seeking a Strategic Account Manager based in New York. You will lead relationships with travel agents, develop programs with the trade marketing team, and drive territory revenue growth while representing a premier cruise brand.

You will leverage your sales experience, communication skills, and CRM expertise to deliver strategic activations, analyze performance, and propel brand presence across the region. Willingness to travel and collaborate with partners is essential.

Qualifications

• This candidate must reside in New York.
• Bachelor’s degree preferred, though extensive travel/sales experience may compensate.
• Willingness to travel within territory and engage with travel agents.
• Strong communication and presentation skills are essential.
• Experience with CRM tools and sales analytics is a plus.

Responsibilities

• Build and maintain relationships with local travel agents and partners.
• Collaborate with regional leadership to develop activations and programs.
• Develop business plans and marketing programs with trade partners.
• Use data to support monthly/quarterly business reviews.
• Drive revenue growth and enhance brand presence in territory.
• Document sales activities in the CRM system and report outcomes.

Skills

Sales experience

Communication

Travel readiness

Territory management

Customer relationships

Education

Bachelor’s degree preferred

Nautical miles experience acceptable

Tools

Salesforce

Webex

Microsoft Office

Job description

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Strategic Account Manager

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Royal Caribbean International brand has an exciting career opportunity for a full-time Strategic Account Manager reporting to the Director of Sales.

This position will be based in New York.

Position Summary:

As a Strategic Account Manager for the largest sales team in the cruise industry, this is not your average sales manager role. You dream big, you hit the ground running, you represent the best ships in the world, and you help to craft unmatched, memorable, and one-of-a-kind vacation experiences for all of your travel agency partners and their clients.

Does healthy competition motivate you? As a Royal Caribbean Strategic Account Manager, the goal is not to just meet corporate goals, but to beat them! When striving for quarterly and annual sales milestones, you won’t be short of aiming for the moon and reaching the stars. Representing Royal Caribbean in the field, you will be the voice, the knowledge powerhouse and the local face of this award-winning brand. With an unrivaled global footprint stamping the cruise industry with 49 years of innovations and “first at sea” amenities, leveraging content for trainings, presentations, conferences, and seminars in your territory should be a drop in the bucket.

Have a creative side to you? Excellent, bring it on! Big, bold, unique ideas are a must. Be different. As a Strategic Account Manager, you will develop and execute local co-op marketing and promotional programs with the support of a full trade marketing team at headquarters. Help to grow your territory’s revenue and brand presence by diversifying marketing opportunities across various media outlets, creating solid partnerships, and instilling stand-out activations.

Essential Duties and Responsibilities:

• Add your secret sauce to your territory by building and maintaining relationships with local trade partners.
• Collaborate with your Regional Sales Director to break through the clutter and develop out-of-the-box activations within your territory.
• Develop solid business plans and marketing programs with assigned trade partners.Whether large or small, Royal Caribbean calls on all travel agents. Knowledge is power!
• From product and itinerary information to promotional and overall brand intelligence, your success depends on staying relevant and in-the-know. Use data to empower you!
• Leverage sales analytics tools to confidently present monthly and quarterly business reviews with your accounts.
• Push the envelope to drive new, game-changing strategies.
• Arm key accounts with booking trends and business priorities to inspire growth and profitability.
• Teamwork makes the dream work. A mantra amongst the best sales force in the industry. Regularly collaborate with peers to learn, build upon and share ideas.
• Sales Calls: we are the best and largest sales team in the industry for a reason.
• Visiting accounts and building relationships is key.
• Documenting sales calls in the salesforce platform is a requirement to succeed.
• Performs other duties as required.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills:

• This candidate HAS to be living in New York.
• A Bachelor’s degree is preferred. But if you’ve got some nautical miles of experience under your belt without one, that works too.
• A love for travel. This goes without saying. We’re a travel brand, so let your passion for discovery and vacation memory making shine. Plus, you’ll be traveling as part of the job, on land to your agents and occasionally at sea with your team members!
• You’ll have priority boarding to the interview if you’ve got 1-3 years of sales experience
• Ideal Persona: Outgoing, self-motivated, self-disciplined, hungry for a challenge, go-getter attitude and ready for the best job out there!
• Extraordinary verbal and written communication skills is in your DNA.
• Charismatic presentation skills and impeccable organization skills are a deal breaker if you don’t have them.
• Passion for sales, learning and helping others succeed, one account at a time.
• You don’t need to be the next tech guru, but at the minimum be well versed with Microsoft Office suite, Salesforce, Webex and holding conference calls.
• Get car sick? This gig probably isn’t for you. Must be able to hit the road, travel and visit accounts within your territory - near or far.
• Living within your territory is essential.

Salary Range (California) $75,000 USD - $80,000 USD annually plus sales incentive

based on factors such as experience, qualifications, and internal equity. This range reflects the minimum and maximum salary the employer reasonably expects to pay for this position in good faith at the time of posting, in compliance with California law.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

The position is not eligible for work authorization sponsorship.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Groupand each of its subsidiaries prohibit and will not tolerate discrimination or harassment.