Strategic Account Manager

Octus; New York (NY); Hybrid; USD 220,000 - 260,000; Full time

Job summary

Octus, a leading credit intelligence provider, seeks a Strategic Account Manager to grow relationships with enterprise clients across the continental United States. You will drive renewals, expansions, uplifts, and cross-sell Octus products, targeting 115%+ net retention and collaborating with Customer Success and Product teams.

The Strategic Accounts team is based in our New York City office with a three-day in-office schedule.

Qualifications

• 8+ years in account management or strategic account management for subscription-based solutions.
• Proven ability to hit quota and retention targets.
• Excellent interpersonal, verbal and written communication.
• Experience building relationships with enterprise clients and stakeholders.

Responsibilities

• Manage all aspects of the renewal cycle for subscription relationships.
• Develop and maintain long-term relationships with key stakeholders.
• Target 115%+ net retention through expansion, uplifts and cross-selling.
• Collaborate with Customer Success to deliver excellent client service.
• Coordinate with Product to identify enhancements based on client needs.
• Track and analyze KPIs and product usage to guide relationship strategy.

Skills

Relationship building

Quota attainment

Communication

Account management

Tools

Salesforce

Job description

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more.

Role

Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks, and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join us on that mission.

Strategic Account Managers at Octus are responsible for managing and growing relationships with our enterprise accounts within the continental United States through subscription renewals and expansion, uplifts and cross-selling of additional Octus products.

The Strategic Accounts team is based in our New York City office (3 days in office per week).

Responsibilities

• Manage all aspects of the renewal cycle for Octus’ subscription relationships
• Develop and maintain a long-term relationship with key stakeholders
• Manage key client interactions with a determined focus on expansion opportunities within accounts and subscription renewals targeting 115%+ net retention
• Collaborate with customer success to deliver excellent client service and customer experience
• Coordinate with Octus’ product team to identify opportunities for product and platform enhancements
• Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy

Requirements

• 8+ years of experience in account management or strategic account management selling subscription-based solutions to the buy side, sell side, or law firms
• Strong ability to build relationships and business partnerships to meet and exceed net retention targets
• Proven success in hitting quota and retention targets
• Organized, detail-oriented with the ability to prioritize and respond quickly; ability to keep on top of all requirements with multiple ongoing workstreams
• Excellent interpersonal, verbal and written communication
• Experience with Salesforce

At Octus, we consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations. As a result, compensation may vary within and across similar roles and positions. Please note that the salary range information below is a good faith estimate for this position and actual compensation for any individual may fall outside this range if warranted by the circumstances applicable to that individual. If we identify a role that would be suitable for a broader range of skills and experience such that we would consider hiring at multiple levels then the range listed below may reflect that breadth.

The base salary range estimate for this position is $220,000 - $260,000. This position is also eligible for a quarterly on-target incentive.

The actual compensation will be at Octus’ sole discretion and will be determined by the aforementioned and other relevant factors.

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.