Strategic Account Manager

Langham Logistics, Inc; New Whiteland (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Langham Logistics, Inc. is seeking a Strategic Account Manager in Greenfield, IN to lead top enterprise relationships and guide the end-to-end client journey from onboarding to long-term retention.

You will partner with operations, IT, engineering, and leadership to deliver white-glove service, expand revenue, and align on performance metrics. Travel to client sites and office collaboration are expected.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Sales/Marketing, or related discipline preferred.
• 5–10+ years in account management, client retention, and team leadership in supply chain/logistics/transportation.
• Experience with warehousing, transportation management (domestic/international/air freight), and life sciences/cold-chain logistics.

Responsibilities

• Relationship Management: Build and maintain multi-threaded relationships with key client stakeholders.
• Onboarding & Implementation: Own client implementation and service integration with cross-functional teams.
• Contract & Financial Governance: Master contracts; manage invoicing and revenue retention metrics.
• Performance Reporting & QBRs: Facilitate KPI reporting and business reviews with data-driven insights.
• Consultative Solution Selling: Identify expansion opportunities and translate needs into logistics solutions.
• Voice of the Customer: Gather feedback to drive improvements and mitigate risks.
• Team Leadership: Guide and develop Strategic Account Representatives for SLA excellence.

Skills

Relationship management

Contract & financial governance

Performance reporting

Consultative solution selling

Voice of the customer

Team leadership

Analytical capability

Technical skills

Education

Bachelor’s Degree in Business/Supply Chain/Sales

Tools

CRM platforms

SharePoint

Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Strategic Account Manager

Exempt Professional Greenfield, IN, US

Langham Logistics is seeking an experienced, high-impact Strategic Account Manager to lead and grow relationships with our top enterprise clients. In this role, you will own the end-to-end client journey—from onboarding and operational implementation to long-term account retention, organic revenue growth, and service expansion across our specialized cold-chain warehousing and freight networks.

Working cross-functionally with operations, IT, engineering, and executive leadership, you will act as the strategic advocate for our life sciences and commercial partners. Where applicable, you will also supervise and develop Strategic Account Representatives (SARs) to ensure consistent, white-glove service delivery.

Key Responsibilities

Relationship Management: Build and maintain multi-threaded relationships with key client stakeholders, including Directors, Associate Directors, and commercial supply chain leaders.

Onboarding & Implementation: Own client implementation and service integration, partnering with technical, IT, and operational teams to guarantee smooth operational go-lives.

Contract & Financial Governance: Maintain deep mastery of customer contracts; ensure accurate weekly and monthly invoicing, capturing scope changes and driving EBITDA and Net Revenue Retention (NRR).

Performance Reporting & QBRs: Facilitate weekly KPI report-outs, monthly operational check-ins, and formal Quarterly Business Reviews (QBRs) using data-driven insights to highlight value delivery.

Consultative Solution Selling: Identify organic expansion opportunities across domestic transportation, international air freight, and cold-chain warehousing, translating client supply chain needs into custom logistics solutions.

Voice of the Customer (VOC): Gather actionable client feedback to drive internal innovation, mitigate service risks, and proactively resolve operational bottlenecks.

Team Leadership: Provide guidance, mentorship, and daily oversight to assigned Strategic Account Representatives (SARs) to ensure operational and customer SLA excellence.

Position Qualifications

Education: Bachelor’s Degree in Business, Supply Chain, Sales/Marketing, or a related discipline preferred.

Experience: 5–10+ years of dedicated account management, client retention, and team leadership experience within supply chain, logistics, or transportation operations.

Industry Acumen: Proven familiarity with warehousing, transportation management (domestic and international/air freight), and regulated life sciences/cold-chain logistics.

Business Development & Commercial Savvy: Demonstrated success growing existing accounts, negotiating contract scope changes, and presenting to executive-level decision-makers.

Analytical Capability: Proficient in data analysis, KPI dashboards, and translating complex logistics data into clear executive summaries and customer action plans.

Technical Skills: Advanced proficiency in Microsoft Office 365 (Excel, PowerPoint, Word), CRM platforms, SharePoint, and project planning tools.

Travel & Work Flexibility: Able to work from our Phoenix-area office, conduct on-site client meetings/warehouse walk-throughs, and travel as required to support business strategy.

Work Environment: Work is performed in an office environment, either at Langham or at a client location, with some exposure to warehouse environment for client tours.

Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.