Strategic Account Manager

603 Manufacturing, Connected by Trexon; Hillsborough (NH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

9/80 work schedule

Job summary

603 Manufacturing, located in Hudson, NH, a Trexon company, is seeking a Strategic Account Manager to manage and expand key client relationships, drive revenue, and coordinate with internal teams to deliver tailored solutions.

The role requires a strong sales and customer service background, with the ability to analyze market trends and client needs to develop strategic plans. Candidates should have 5+ years in similar roles and a Bachelor’s degree in a relevant field.

Qualifications

• Bachelor's degree required in business, sales, or relevant field.
• 5+ years in Strategic Account Management or similar, preferably in manufacturing.
• Strong sales and customer service background with multi-account management experience.
• Knowledge of wire harness and cable assembly products is helpful.
• Experience with quoting and order processing.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients to ensure satisfaction and loyalty.
• Serve as primary contact for inquiries, providing information on products, pricing, and lead times.
• Process customer orders from entry to delivery with accuracy and efficiency.
• Prepare and follow up on quotes, proposals, and purchase orders.
• Identify opportunities to expand business within existing accounts to increase revenue and market share.
• Collaborate with clients to understand needs and develop tailored solutions.
• Identify new sales opportunities and market trends.
• Work with sales, marketing, and product development teams to deliver high-quality products and services.
• Negotiate contracts to maximize profitability while ensuring client satisfaction.
• Regularly assess account performance and provide reports and forecasts.
• Address client issues promptly and effectively.
• Coordinate with 603 Manufacturing Sales Representatives as needed.

Skills

Account management

Sales strategy

Negotiation

Customer service

Market analysis

MS Office

ERP systems

Quoting and order processing

Education

Bachelor’s degree in business administration, sales, or a relevant field

Tools

CRM software

ERP systems

Job description

Position Summary

The Strategic Account Manager is responsible for managing and expanding relationships with our key clients, ensuring their satisfaction, and identifying opportunities to increase sales. The ideal candidate will possess excellent communication skills, a customer service orientation, and a strategic mindset.

Minimum Qualifications

Education:

• Bachelor’s degree in business administration, sales, or a relevant field.

Experience:

• 5+ years of proven experience as a Strategic Account Manager or in a similar role, preferably within the manufacturing or related industry.

Knowledge:

• Strong background in sales and customer service, with a demonstrated ability to manage multiple accounts effectively.
• Knowledge of wire harness and cable assembly products is helpful.
• Experience with quoting and order processing.

Skills:

• Excellent organizational, communication, and negotiation skills.
• Ability to analyze market trends and client needs to develop strategic plans.
• Excellent communication and interpersonal abilities.
• Proficiency in using Microsoft Office Suite.
• Proficiency in using sales software and ERP systems.

Job Responsibilities

• Develop and maintain strong, long-term relationships with key clients to ensure their satisfaction and loyalty.
• Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, pricing, and lead times.
• Process customer orders, ensuring accuracy and efficiency from order entry to delivery.
• Prepare and follow up on quotes, proposals, and purchase orders.
• Identify and pursue opportunities to expand business within existing accounts, aiming to increase revenue and market share.
• Collaborate with clients to understand their needs and objectives and develop tailored solutions to meet those needs.
• Assist in identifying new sales opportunities and market trends.
• Work closely with internal teams, including sales, marketing, and product development, to deliver high-quality products and services.
• Negotiate contracts and agreements to maximize profitability while ensuring client satisfaction.
• Regularly assess account performance, providing reports and forecasts to internal and external stakeholders.
• Address and resolve any issues or concerns raised by clients promptly and effectively.
• Communicate with 603 Manufacturing Sales Representatives, as necessary, on associated accounts.

Internal and External Relationships

This position interacts with production, quality, and engineering departments on a regular basis. This position also interacts with outside vendors, contractors, suppliers and potential new customers.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand as needed. This position may require the ability to lift up to ten (10) lbs. The noise level in the work environment is usually quiet.

About 603 Manufacturing

Located in Hudson, NH, 603 Manufacturing, a Trexon company, opened for business in 1998. We are an awarded manufacturer of cable assemblies and electro-mechanical assemblies. 603 Manufacturing is truly a diversified contract manufacturer, servicing the Defense, Aerospace, Industrial, Medical & Commercial industries.

Benefits

• We offer a comprehensive benefit package including a 9/80 work schedule.

603 Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 603 Manufacturing is an E-Verify Participant. Pre-employment drug/alcohol/background screening is required.